topic Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby in Keyboards - Bluetooth

Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Mon, 31 Mar 2008 23:52:40 GMT

I have a di Novo Mini. When connected it works flawlessly. I can put my computer to sleep with it and wake up my computer. But after an undetermined amount of time the Mini loses it's connection. Let's just say, I put the computer to standby and I wait until the next day. The comptuer is still sleeping as indicated by the blinking power button. I have hibernation mode off, so the lowest state the computer will go to is "standby". I can not reconnect my Mini by using the red button on the keyboard and USB Receiver. The only thing that works, is if I remove the battery and put it back in. Instantaneously, the computer wakes up once the Mini gets the battery put back in, as if all of a sudden the keyboard is now transmitting to the computer. Why is this, does the keyboard go to sleep to save energy after a certain point? Does any else have this issue? I wrote Logitech last week and have yet to receive a response on this issue. Help wanted!

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

tomhorsley — Sat, 05 Apr 2008 20:53:49 GMT

Yep, my Mini just did that too. I suspect it isn't a sleep issue so much as
a microcode crashing issue. For me also, power cycling by taking the battery
out and putting it back in was the only way to get it to come back. My
computer is used as a server, so it wasn't in standby at all, the keyboard
just stopped talking at some point (about a week after I got it).

My fancy HD monitor has the same problem. Every few weeks it will "crash"
and the remote won't work anymore. I have to completely disconnect AC
power to "reboot" it.

Makes me wonder how much medical equipment these same manufacturers
produce :-).

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Marshall — Thu, 10 Apr 2008 04:13:41 GMT

I also have the Novo Mini but I haven't had it long enough (or rather used it long enough) to notice this behavior yet. So I will be watching.

However, I do have the new MX5500 set connected to my desktop and I had exactly the same symptom as well. Namely, if I resume the computer shortly (within minutes) after the computer goes into S3, I can wake the system up with a keypress on MX5500 keyboard or the MX Rev BT mouse. If I left the computer overnight, the only way that I can wake the system up is via pressing the power button on the case (which is very annoying.....)

I know it is not a system problem because prior to the MX5500 set, I had the MX3200 and a MX Revolution mouse and those wakes up the system correctly.......

And guess what! I also sent a message to logitech with no response back......

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Marshall — Fri, 11 Apr 2008 01:23:39 GMT

OK. Now I can confirm that my DiNovo Mini does that, too. But not all the time. I had 1 disconnection issue yesterday but I left the machine on and walked away overnight and the DiNovo is still connected..... Seems to be issues with the DiNovo Mini maintaining the connection after a period of inactivity. My DiNovo Mini is connected to a Server 2003 machine and the machine is never turned off or suspended. And yet the DiNovo Mini may be disconnected and will not reconnect unless I take out the battery.....

Message Edited by Marshall on 04-10-2008 06:23 PM

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

asemev — Sat, 12 Apr 2008 18:11:49 GMT

I have the same problem! dinovo mini loses connection and only way to make it work is to remove and put back the battery. it's very annoying. Has anybody found a solution?

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Sun, 13 Apr 2008 05:38:12 GMT

I hope that all of you have submitted technical support request for this problem. I have been going back and forth with Logitech. By the way, what operating systems are you guys working on? The computer that has the Mini is WIN XP Media Center Editon, with all updates. Just curious if this is a XP only problem.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Marshall — Sun, 13 Apr 2008 14:11:52 GMT

I am using the Novo Mini with a Small Business Server 2003 (SP2). Installed SP4.40.88 but it doesn't detect the mini.

So pretty much without Logitech drivers.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

rudedog71 — Tue, 22 Apr 2008 01:02:31 GMT

Im having the same problem...Vista Premium OS...no Setback installed.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

rudedog71 — Tue, 22 Apr 2008 01:03:03 GMT

Marshall wrote:
I am using the Novo Mini with a Small Business Server 2003 (SP2). Installed SP4.40.88 but it doesn't detect the mini.
So pretty much without Logitech drivers.

Im having the same problem...Vista Premium OS...no Setback installed.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Jochem — Tue, 22 Apr 2008 10:01:00 GMT

texasaggie, did you already come across a solution for this? I experience exactly the same issues. I'm using the diNovo Mini in combination with Windows Media Center Edition 2005. The problem seems to occur with or without the latest SetpPoint drivers installed.

I'll report the problem to Logitech as well.

Message Edited by Jochem on 04-22-2008 03:01 AM

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Tue, 22 Apr 2008 14:31:45 GMT

I have been going back and forth with Logitech Tech support to try to isolate the issue. I moved the diNovo to my other computer with Vista, put it to sleep with the mini and had no problem waking the computer up the next morning, did that three times, so that leads me to believe that there is something about WIN XP MCE. I guess, I'm still confused because not sure why any of that would have to do with why I have to remove the battery to get the connection again and have the computer wake up.

So, at this point, I'm packing up my diNovo and getting it exchanged for another one, just to rule out that I have a bad Mini although I think it's a moot point since it worked without a problem on my Vista machine.

I'm at a loss really, very frustrating.

-Jamie

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Jochem — Thu, 24 Apr 2008 17:52:29 GMT

I've been using another USB bluetooth receiver instead of the one Logitech provided with the diNovo mini, and haven't had the problem since... It's only been a few days, but it looks promising :)

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Fri, 25 Apr 2008 00:46:02 GMT

Well, that is interesting. I decided to exchange my mini for a new one and see where that takes me.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Jochem — Sat, 26 Apr 2008 09:00:50 GMT

Two days later, and it still seems to work correctly. It is not THE solution ofcourse (things should work with the BT dongle provided), but nevertheless I am satisfied. Fortunately a BT dongle is fairly cheap!

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Sat, 26 Apr 2008 13:28:19 GMT

What brand of BT Dongle did you get and where did you get it? Also, what operationg system are you running and what kind of computer is it?

I didn't realize you could use any brand BT dongle, I thought they were matched?

Do you still use Set Point?

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Jochem — Sun, 27 Apr 2008 21:06:02 GMT

I'm using a cheap no-name BT2.0 dongle, which uses the BT drivers that come with Windows. In principle the Mini should work with any BT receiver, I read in other threads on this forum. Indeed the Logitech dongle and the Mini are matched, but the dongle can also work as a generic BT hub (connecting the Mini and any other BT device) by holding the red button pressed when inserting it into the USB port. Unfortunately it switches back to the standard mode after standby or reboot...

Anyway, I'm running XP MCE 2005 on a Shuttle SK62K mini PC, using Setpoint v4.40. I'm confident that using a separate BT dongle will also work for you :)

Message Edited by Jochem on 04-27-2008 02:06 PM

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

ptr727 — Mon, 28 Apr 2008 17:31:52 GMT

Same problem here, just randomly stops working.

Vista Ultimate x86, using USB dongle that came with mini in normal HID mode.

I found the quickest way to get things working again is to remove and reinsert the battery, it immediately starts working again.

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

texasaggie94 — Mon, 28 Apr 2008 17:47:15 GMT

PTR727,

The battery removal seems to be the only solution and it is very bizarre that the connection is immediate. To me that says something about the mini itself, not necessarity the BT dongle?

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

ptr727 — Mon, 28 Apr 2008 18:42:22 GMT

texasaggie94, I agree the problem is with the mini itself.

I followed all the troubleshooting steps in the manual, reboot, remove and reinsert dongle, hold red buttons, change USB ports, none worked.

Only solution is remove and reinsert the battery, works immediately.

I didn't see any port on the mini for firmware updates, is there a hidden port or other way for firmware updates?

Re: Novo Mini Keyboard loses connection after some undeditermined time when computer is in standby

Jochem — Tue, 29 Apr 2008 06:56:09 GMT

texasaggie94 wrote:
PTR727,
The battery removal seems to be the only solution and it is very bizarre that the connection is immediate. To me that says something about the mini itself, not necessarity the BT dongle?

Yes, it would seem it is a Mini issue and not a dongle issue... However I still found that using a different dongle solves the problem in my case. Which is more more convenient than having to cycle the Mini's power all the time :)