Alert Security Systems

[UselessS]

It sounds like it might be a time-sync thing...are you running the latest Alert s/w and f/w ? ( time-sync issues were addressed a couple of revisions back ).  Also check the time-source on your PC...something besides time.windows.com that is not reliable.

[GoldenPimp]

All the softwares are updated... the time on the video match the real time it was recorded, so I assume the software has the right time?

How do I tell it to time-sync?

[UselessS]

It is actually the firmware in the camera that improved the camera time-sync...which should have been updated just after the Alert Commander s/w update installed.    If the recording times look correct, then it likely is on the camera.

On the PC, right-click on the date/time on the lower right of the screen ( right end of task bar ) , select  adjust date/time, select the Internet Time tab...you should see an option there to change settings.  You can select or enter a time source and click to Update Now to test it.

If the camera were to jump back in time ( relative to the PC ), then some clips might get skipped as they would appear older than the last copied clip.  If the camera were to jump forward in time, then those clips would not be copied until the PC got to that time.

This may not be your issue...just a possibility to eliminate.

[GoldenPimp]

Another possiblity.

Before all the clips fnished downloading, I turned off the computer.  I turned the computer back on and it only downloaded clips from then.  It doesn't know to finish downloading what it didn't get done from before.

Anyone experience this?

This is why it is IMPORTANT to allow users to locate SD Card and download clips on demand.  The software is too stupid to decide on this for the user.

[UselessS]

I'd suggest running Detailed Diagnostics...there might be a clue there as to why you see the issue...not a normal thing.

[GoldenPimp]

Well it happened again.  Piece of crap didn't download anything recorded from 12 mid night to 4PM.  That is 16 hours of clips.

Piece of junk is useless without the ability to manually download data.

[GoldenPimp]

I have tested the system and found a problem.

Whenever a camera gets disconnected (like unplug) while downloading videos, and then turned on again, whatever files you didn't finish downloading before the interruption will not continue download.

http://i50.tinypic.com/mius8.png

This interruption can be anything, computer reboot due to Windows update, power outage, camera disconnect, etc.  With or without human error.  Without a function to MANUALLY tell the camera to download data then you are stuck with spending an hour of your time climbing up the ladder to get the SD card, which is stupid, unreliable, and a product design failure!

Can anyone tell me if Logitech is working on a fix to this?  Because I will not buy anymore cameras unless there is a download command.

[GoldenPimp]

After making that post, I went back to look at the timeline again.  **bleep**?  A lot of gray area disappeared??!!

http://i45.tinypic.com/2n8q9vr.png

As if the software no longer sees these data on the SD card?

So in conclusion, once the camera started downloading, you can't interrupt it or else you'll never be able to get it to download again.

[littleeddie]

I have the same problem abut 50% of the time. If seems like it works fine until I shut the computer down for the night. Upon restart in the morning sometime the camera has not recorded. When I run test sometimes it does not pass the firewall test other times it does. I am using McAfee Security center and have tried setting up the firewall setting as explained in the help file. The direction seem to be out of date. There is at least one setting that if you configure it the way it says to, you loose all access to the internet not just the video camera. I tried contacting support and they were not help at all. They said I had to contact McAfee for the answer.

My big complaint is the help file directions for McAfee are not accurate. They need to update this file. If anyone know the correct setting for firewall access using McAfee Security Center please post here.

[GoldenPimp]

For me I don't think it is a anti-virus issue.  The software downloads just fine until it gets interrupted.  It thinks all the files finished downloading but it didn't, therefore it doesn't know to go finish it.  So you are stuck with knowing there are files in the SD card, but the system won't go get it, and you can't tell it to do it.