Alert Security Systems

[Pcheesesteak]

Have 2 Alert 700e cameras, been working fine for a year, Now one camera cannot be found, and the diagnostic LED is blinking green, which is not documented in the Getting Started guide.

Any help much appreciated.

[Crucible]

I had the same problem as you yesterday.  It started as soon as nightvision turned on.  After a while it would reboot and go back to the green/blueish color blinking on bottom.  I unplugged it overnight then plugged it back in this morning and it works again.  Maybe a nightvision issue, but who knows.

[Pcheesesteak]

Thanks for the suggestion. I tried it, but still the same problem.

Any other ideas?

What does a flashing green status LED mean?

[Al1138]

Pcheesesteak,

The green color of your LED means the camera has Internet access but it is not connected to the Alert Commander. 

You may find more information about the LED colors and their meaning in here:

http://logitech-en-amr.custhelp.com/app/answers/detail/a_id/18065/section/troubleshoot/crid/587/lt_p...

You need to determine what is blocking access to the camera. Could be a firewall, could be an antivirus. I would suggest creating a diagnostics file from the Settings and sending it support email support to receive further assistance.

[Pcheesesteak]

Alfonso,

Thanks for your response. 

The status light is *blinking* green, not solid green. This blinking green status is not documented in the link that you reference.

Any other ideas?

[Al1138]

Pcheesesteak,

Blinking green is not listed in there but it means that the camera actually works but did not receive a MAC address when manufactured. You will not be able to make this camera work. I suggest you to contact Logitech by phone and have it replaced.

If you are within the U.S. or Canada please call the number 888-469-4543 and we will gladly assist you.

[tarheelinva]

I woke up this morning to this exact same problem:  BLINKING green status light on my indoor camera (all others working normally) - I've tried unplugging the camera multiple times and paperclipping it - always goes back to blinking green.  This camera has been in service for over a year and has always worked flawlessly - for Logitech to say it was not given a MAC address when manufactured makes no sense (I can actually see the MAC address in Commander, but of course it is greyed out due to not being connected TO Commander.   I need help Logitech!

[DanielB_Logi]

A steady blinking green status LED means the NAND flash partition where the Mac address is programmed does not currently have a Mac address programmed in it that can be read successfully.  Usually that means it never had a Mac address programmed.  However, if you've been running it for a while, what that could mean is that the location in memory where the Mac address is stored has become corrupt, or has too many bad blocks.

Try contacting customer support.  It's possible for us to attempt to reprogram that camera.  But, if it doesn't "take", then the camera would need to be replaced.

-Daniel