Alert Security Systems

[apete]

My Alert 750e needs to be re-sealed, but first I need to open the camera to dry it out.

Cannot figure out how to get inside the camera.  The inside of the lens has so many water droplets that the camera cannot see anything anymore.  Camera has been outside working fine for over six weeks, then yesterday suddenly there is severe moisture problems on the inside of the lens.

Anyone know how to take the case apart to dry the inside?

BTW: I was  v-e-r-y  careful with those two screws when replacing the cover.

Thanks for any help you can give.

[CatLogitech · Accepted solution]

Do not open the camera or you void your warranty.

Please just bring the camera inside and see if the moisture goes away on its own.

If not or if it happens again after it drys out on its own contact your regions Customer Care Center by phone or email.

They may ask for photos of the moisture.

[apete]

Thanks for the quick reply, Cat.

Two hours after posting the message, I left home for a 5-day vacation.  I just got here and checked the forum from my laptop.

Before I left I took down the camera and placed it on the dining room table until I get back.  (I wondered about voiding the warrantee.)

Based on past experience, I have my doubts that all that moisture can evaporate that quickly in a closed container.

If that's the case, I can provide photos, as well as video samples of before and after the moisture.

Too bad that I cannot use the camera while I am on vacation this week.  No way to check my home.

Wish me luck, Cat, and thanks again.