Alert Security Systems

[Lugapat]

Hi guys,

I work with win7x64

Alert Commander close himself (after screen saver is coming) and come the message:

"Alert Commander cannot displayed with resolution under 1024x576, and stay hidden until you correct..."

but my screen resolution is much upper!!!

When i change the resolution to lower as 1024x576 and i return upper, than is possible to click Alert Commander icon and use it.

I already take one Logitech Support Ticket 7 days ago but no answer

Pat

UPDATE: 2010_12_05

after 1 message for waiting 12_1 and the Logitech answer at 12_2, i try to update Intel grafic chipset firmware but still don't go...

[provincial1]

Hello,

I hope that others that are having this problem begin to complain, in order to urge Logitech to fix their problem.

I have recently incurred this same problem. Here's what I sent to customer support:

After running on the same computer for several months, the master system shuts down during operation, with the message "screen resolution too low". My monitor screen resolution is set at 1600 X900, and has been since the installation of the Master System.

Here's their response:

On 2/7/2011 10:42 AM, Logitech Customer Support wrote:

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

Hello Stephen,

Try changing the resolution to 1024x768 and also increase the DPI settings to "Large".

Regards,

Kristina
Logitech Customer Care

We will assume your issue has been resolved if we do not hear from you within 168 hours.

And here is my reply to their response:

Dear Kristina,
 Thanks for the suggestion, but that solution is unacceptable. If the Master system has been running at 1600 X 900 resolution for several months, and after one of Logitech's updates begins to reject this setting, then something in the latest update must be the problem.
After further diagnosis, I have determined that the message of low resolution has nothing to do with this setting, but occurs when the monitor shuts off after a determined amount of inactivity which is regulated by the computer's power management settings. As proof of this, changing the power management settings to never shut off the monitor prevents the error from occurring, and my resolution settings are at 1600 X 900. That is not a permanently desirable solution either, so please investigate further to find your bug and issue a fix.

[BlackHawk1776]

Sounds like you were able to find the actual cause of the issue - that is great; now hopefully one of Logitech's staff will read your findings and then take the steps necessary to implement the fix in a later release of the commander if it hasn't already been taken care of.  Good diagnosis and investigation.

[vbillings]

I was able to reproduce this issue, but only by changing the size that text is displayed within Windows. Is it possible that you have changed the text size within Windows 7 to have the "Larger" setting? You can see what I mean here:

http://windows.microsoft.com/en-US/windows7/Make-the-text-on-your-screen-larger-or-smaller

If you change the text back to smaller are you able to launch the Commander application without an issue?

Thanks,

--vbillings

[Dergan]

The text size and screen resolution are not the problems on my system.  It is when the laptop comes out of sleep mode.  I experimented with various screen resolutions and text sizes, but the problem persisted.  The logitech software starts fine, but after the screen goes into sleep mode then back out, the error message about screen resolution pops up.

When I change the screen resolution to something other than the initial setting, I have to log out and back into Windows to make the change take.  Then Logitech Alert works fine again, of course only until sleep mode is invoked.

Perhaps this problem began after a Windows update, because it didn't start for me until this last week, maybe 02/08/2011. However, there should be an easy Logitech software fix to ignore screen resolution after sleep mode, or something similar.

For now, I have disabled sleep mode on my laptop when plugged in.  The screen will dim after a few minutes, but I have set sleep mode to "Never."

I'm running Windows7 on an Acer laptop.  If you need further system info, I'd be glad to provide it.

Thanks,

Scott

[vbillings]

Scott,

Thanks for the information. If I need more I will get back to you. I believe that for now we have enough information on this problem to work on a solution. I appreciate the time that you have taken to investigate this issue.

--Victor

[Lugapat]

I am not the only one with this problem...

the staff cannot resolve it, see incident #101121-000765

Lugapat

[vbillings]

It is true that you are not the only person that is experiencing this particular software failure. One thing for you to try is: when the Commander software displays this error, try and right click on the icon in the tray and select "Show". Hopefully Commander will display even in the presence of the error message that you are having. Please let me know if this work around allows you to view Commander at this point. The engineering team is working on resolving this issue so that you and others no longer encounter the problem.

[afarbod]

Guys

I am having the same problem as it has been described here and the logitech support keeps telling me to increase the DPI, Guys admit to the fact that your software is not working proprely and please fix this.....

[vbillings]

Perhaps I wasn't clear  in my previous response. It is true that there is a software defect in this area. The engineering team has this problem under review and a fix in in progress.

Until the fix is released, there are a couple of work arounds. You can disable power management on your monitor, or you can be sure to leave the Commander software in a minimized state when you leave the PC. Upon returning, you can right click on the systray icon and choose "Show" to view the application again. If either of these work arounds do not work, please post back.