Alert Security Systems

[George0904]

I have the Logitech 750i & (2) 700i devies.  Install was a piece of cake, everything worked fine but after I changed the SSID/wifi password, it won't detect.  I've tried to reset the 700i device w/ a paperclip, reinstalled the application & nothing worked.  Anyone have other ideas on how to resolve this issue?  I've tried to reboot everything & nothing seems to work.   Thanks for your help!

[F4U_Corsair · Accepted solution]

Something to try - unplug your computer from your router (turn off wifi if you're on a laptop and use the physical network port) and plug the homeplug bridge (with the blue colored adapter port) to your PC (not the router) and reboot the PC. This creates a network with just the PC and cameras to eliminate any router settings. 

If everything connects this way then it something with how the router is handing out/reserving it's IP addresses and you can focus on troubleshooting the router. 

If the cameras don't come up then you will probably have to reset the homeplug network that the cameras use.  This can be done by unplugging every camera and the homeplug bridge connected to your network.  It's key to unplug them all and the bridge.  Then starting with the bridge first plug them in one by one, let them reboot (2-3min) and see if they connect. 

[George0904]

Thanks for your response.  Let me try that and report back...

[George0904]

Ok, plugged the RJ45 cable from the master to PC, disabled wifi, so basically I had zero internet connection.  Rebooted and nothing.   How's the master 750i supposed to detect the other cam's w/out wifi when its plugged in the pc?  Maybe I'm missing something.  I tried it and didnt work. 

[George0904]

Is the master 750i box plugged in the wall suppossed to have a BLUE and GREEN light like the 700i's do?

[George0904]

Ok...looks like 1 of the 2 cam's are working now...these devices are so **bleep** flakey and unreliable.  Trying to get the 2nd cam online but the box plugged in the wall only has the green light lit...no blue flashing light (data).  Any ideas other than unplug and plug back in?

[F4U_Corsair]

Bring the camera as close to the bridge unit as you can either physically or using an extension cord to shorten the distance they have to communicate.  Once the camera is found then move it further away and use the powerline strength meter (under diagnostics) to see what signal strength you are getting from the outlet you are using. 

[George0904]

Tried the last method w/ no luck...I literally had both the cam and wall mount next to the master.

[George0904]

I also relocated the cam + plug to diff areas of the room with zero luck.  Tried to reset the back w/ paper clip, reboot, etc...nothing seems to work.  I just get a blinking RED light.

[F4U_Corsair]

What color light are you getting on the bottom of the camera?