Alert Security Systems

[JonnyBlaze]

They are not working on the web commander either.

[JonnyBlaze]

And I can't turn the status LEDs on because it doesn't detect the cameras.

[UselessS]

Let us know what you see in the router interface.  Also, I assume you restarted the cameras after switching routers...probably just unplugging the PoE switch power for a few seconds...to let them reboot and acquire IPs from the router.

[jnoring]

What model is the "gateway" wireless router?  And I assume you have it cofigured like so:

GATEWAY WIRELESS ROUTER -> POE SWITCH -> CAMERAS

If you go into the gateway wireless router setup pages, does it give you a listing of devices with assigned IP addresses?  If so, you should see four addresses starting with "00-12-AB" for your four cameras.

[JonnyBlaze]

Its a Gateway GT704-WG. When I go to the the modems page by typing in the ip address in the internets browser bar, . It does say 1 device connected ethernet. But it doesnt tell me what it is and there should be three connected. 1 for the pc that I dont use, 1 for the 4 cameras POE switch, and 1 for the network adapter for the 2 cameras running on home plugs.

And yes, I did unplug everything and that didnt help either.

[UselessS]

Must be something simple/basic wrong here.  Looking at the user manual for that router, you should see a green light for the LAN port that you plugged the ethernet cable coming from the switch...true ?  solid or blinking ?

The power light should obviously be green, and the DSL & Internet lights should blink when there is activity. 

...just trying to visualize the basic info here.

The place where it should list the devices is shown on page 63 of the manual...they call it the ARP table ( and similarly via the Active User List ).  The MAC address give you a clue as to what the device is as jnoring mentioned.

http://www.actiontec.com/products/product.php?pid=40

If you have 4 cameras on that poE switch, then those 4 devices should show-up ( the switch itself won't show as a device ).  What is the make/model of the PoE switch ?

[JonnyBlaze]

To be honest, I really don't know what any of that means. The poe is a Trendnet tpe-544.

[jc1990]

Hi JonnyBlaze,

I understand the inconvenience you have faced but I will be more than glad to help you with any of your concerns with our Logitech Alert Cameras.

Could you please provide me the following information:

1) What LED color does the camera has?

2) Have you tried to reset the cameras? If not, please follow the instructions listed below:

1. Dismount the camera and perform a push pin reset:

   1. Make sure Alert Commander isn't running.

   2. Unscrew and separate the hatch from the back of the camera (Figure 1).

   3. Insert a paper clip or a similar object into the reset hole (Figure 2).

   4. Gently press the reset button, hold for 10 seconds, and then release.

      Figure 1	Figure 2

2. After releasing the button, the camera will perform the reset procedure. The status LED indicator on the camera will go through a sequence of colors and should settle on solid light blue. See answer 18065 for details on what each color represents.

   NOTE: If the LED light on the camera doesn't remain solid light blue, repeat steps 1-3.

The camera is now restored to factory settings, and should be disconnected from the Ethernet cable.

NOTE: If the camera remains connected to the network and the local instance of Alert Commander is restarted, the camera will be re-registered with the original user's information.

After trying this steps, does your camera keeps acting the same way? Are you able to see the LED color now?

I look forward to your reply JonnyBlaze.

Kind regards,

Camacho

Logitech Support Specialist.