11-20-2010 09:52 AM
I purchased a 750e Master System and 3 add-on 700e cameras. Since day one, I have had nothing but inconsistency and problems with these products. The Alert Commander will find the cameras one minute, and then will lose the cameras and will search for them for the next week! How is this a security system if the cameras are not online?
I have contacted Logitech tech support more than 5 times and each time results in more frustration as they offer no solutions!
Do yourself a favor. Do not purchase this product!
11-20-2010 10:08 AM
I can understand your frustration, but it is not the hardware it is the software for sure, try Blue Iris and if it finds your cameras OK and all is well at least you will see the point i am making, i am sure Logitech will fix their Software soon, maybe they just released it a bit early and we are the guinee pigs.
11-20-2010 10:19 AM
We shouldn't be Logitech's guinea pigs, especially after investing so much of our hard earned dollars on their equipment. As consumers, we need to stand up and let these large companies know that we will not settle nor accept when we are sold a product and it does not perform as advertised or led to believe.
Logitech, get it together and find a solution to this problem!
11-21-2010 05:18 PM
I had similar issues - sometimes "what else" is plugged into an outlet will cause interference with the network signal - in my case it was a UPS (uninterupted power supply) for a computer. Try different outlets - especially for the Master.
Go to "Diagnostics" in the Logitech Alert Commander software and click the "Run Detailed Diagnostics" button - look at the "Powerline Performance" (near the bottom) numbers - each camera should be in the mid 100's I'm told, but mine vary from about 50 to almost 200. the higher the number the better. Move the master and/or cameras to different outlets and look at the same "Powerline Performance" to help find the best outlets to use.