09-19-2010 12:55 AM
I have just installed and updated software and firmware for Logitech Alert 750e Master System - but the Alert Commander can't find the camera anymore - I have no problems watching it on Web Commander??
Solved! Go to Solution.
09-19-2010 10:39 AM
I suggest contacting our support at 1-888-469-4543
Our Technicans can help you setup the Commander software to find your cameras, and if anything goes wrong we'll ask for Diagnostics to diagnose the issue.
09-19-2010 01:12 PM
Unplug all your cameras for 30 seconds then back again. I have to do this daily for now. I'm sure all this feedback will be used to improve the software/firmware as well as a possible static IP address solution.
09-20-2010 01:43 PM
I was curious about why your system is having this problem while mine seems to be fairly stable and then I read how you have 6 cameras and 3 bridges. The 6 cameras part doesnt really concern me since I have multiple cameras, but you have multiple bridges as well. I wonder if the fact that you are bridging between networks so many times is exacerbating this problem. Have you tried a test setup that has only 1 network bridge to see if you still have these problems?
09-20-2010 10:19 PM
I have only 1 camera - and now having it running since Saturday I have noticed, if I don't shut down the computer or the Alert Commander - I have no problems with the connection to the cam. - But if i shut down the Alert Commander, next time I need to restart the cam to get it to work.
09-21-2010 10:07 AM
Only using 2 network bridges, and 5 of the cameras are on one electricity circuit, only 1 is on a different circuit which is bridged with a network adapter. So no, that's not it.
12-13-2010 10:20 AM
I am planning to buy the new 750 systems but I will face the issue of having cameras on different electrical circuits. Would you be kind enough to let me know what kind of bridge are you using? thanks
12-13-2010 10:51 AM
You can get additional network bridges from Logitech if that is the route you want to take:
You might want to consider a PoE setup though if you have a suspicion that your home will have powerline challenges.