Alert Security Systems

[qfrasier]

I noticed via web viewer this morning that one of my cameras had dropped off the network.  After rebooting that camera, none of my cameras were able to be located in Commander.  When I got around to rebooting the HomePlug Network Adapter, I noticed the blue LED on the front was not on.  When I plug the unit back into the outlet, the blue LED comes on momentarily, and then goes out.  The green power LED stays on, and when plugged into my network, the orange and green ethernet LEDS work., however, the blue LED never comes back on. 

If the green LED shows "traffic and data is flowing," what does the blue "shows network traffic" mean, and if it never comes on, is that why my cameras can no longer be found?  I see no way of resetting the HomePlug, like you can the camera power supplys...

[Kiruban]

Hello qfrasier,

 I see that you are having difficulty finding the Camera on the Commander and also see that the Network Adapter is not getting an Blue Led.  The blue Led simply informs you that the Network Adapter is able to talk to your Router and your Computer.

 Check the following on your Computer/Commander.

 1, Ensure that your Computer is free of any Anti Virus Softwares /Malwares/Firewalls that might have contributed to the dropping of your network . Try disabling them or uninstalling them completely from your Computer if required. Disable your Windows Firewall to be on the Safe side.

 2, Unplug the Ethernet from the back of your Router and Power Cycle the Router/ Modem or both (Unplug the device, let it sit for 1 - 2 mins and then plug it back in) If you have both, Unplug the Router and Unplug the Modem. Plug the Modem first and then the Router.

 3, Plug the Ethernet Cable back into the Router to see if it finds and acquires an IP.

 4, Check to see if you have enabled a password on the Commander. If so, you will have to disable the password and then perform steps # 2 and 3.(Open Settings>Security and Web>Advanced>Secure Local Camera Network)

 If you are still having difficulty, try the following :

 Plug the Network Adapter/Power Supply that you are having problems with directly into the Computer

a, Go to the below Provided link :
http://www.logitech.com/en-us/1119/7862?WT.z_sp=Image
b, Click on Software Downloads and download the software for your computer
c, From the back of the your power supply for your camera and Network Adapter, take down these information :
d, Mac Address
e, Password

Install the software on your Computer and then run the utility tool

f, It will bring up the Mac Address of your Network Adapter/Other Power line Adapters
i, click on it and then enter the password.

Doing so will re-set the password back to the default password on the Network Adapter.

Once you do so,unplug the network adapter and plug it back into your router.

Check to see if the blue led comes on and starts blinking.

Let us know how it goes.