04-01-2011 04:40 PM
Alert™ 3.0sp3 Software Update Available
A new software update is available for the Logitech Alert system. Because of the significant enhancements, we highly recommend every Alert customer upgrade to the 3.0sp3 release, which includes Commander v3.0.247 and camera firmware v196. Using the Commander software, you can go to Settings> General> Updates> and press the Check for Updates button. Alternatively, please visit the Logitech Alert software download page.
What's New and Different
The new Logitech Alert™ software introduces enhancements and stability improvements that improve your experience with your cameras and the Commander software.
Motion detection -- Motion detection is more reliable. Recording time before and after motion has occurred has been increased. And the Software now ignores events from routine “camera operations,” like sensor adjustments, switching to day and/or night mode, etc.
Motion sensitivity -- Motion sensitivity levels have been modified. Cameras changed from the default (50) setting may not require you to adjust any further motion settings. Try the default setting of 50. Move the setting to a higher number for more sensitivity, if you find the camera missing items. Decrease the sensitivity number if you want the camera to recognize only significant motion.
Turn OFF recording -- We have added the ability to turn off recording for a camera. Simply set the sensitivity level to “0” (zero). At “0,” your cameras will NOT record. Motion detection is turned off.
Recording outside zone -- Modified motion detection function so that motion occurring outside of motion zones is not recorded.
Camera stability -- Camera stability is improved under high stress occurrences-- constant motion, streaming, recording, etc. This also enhances your mobile and web video viewing experience.
MicroSD Card Management -- Camera software includes enhancements for better microSD card management, especially video storage capability.
For a complete list of enhancements and modifications, please refer to the Release Notes available as one of the Logitech Alert program icons.
Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.
04-04-2011 12:07 PM
How is it that nobody has replied to this post yet? Just wanted to say that I have installed the updated and I am finally having success with movement outside the detection areas not triggering recording. Nice work Logitech!
04-04-2011 01:39 PM
Glad to see the motion detection improvement is working for someone... Not me though.. I still have the same issues.... I redrew my motion zones rectangles on my "postage stamp" sized front yard and butted them against the wall line of the house. Surprise! The camera is still detecting, and, recording motion on the sidewalk (20' away) and the street (30' away), whether I decrease or increase the motion sensitivity. Decreasing the field of view (zooming in) has not helped either.
04-04-2011 02:14 PM
I updated today. The commander software was no problem but the firmware update worked on the third try. After the commander software update I was prompted to update the camera firmware. On the first try the software downloaded 100% and then I lost contact with the camera for approx 3-4 minutes. On the second try it didn't download or do anything and on the third try, it downloaded 100% and programming slowly reached 100%. I lost contact with the camera for 3-4 minutes and everything then worked great.
To repsond to the shadows in the motion area. I have noticed that depending on where the sun is behind trees and the amount of wind blowing, I get motion from the camera due to the swaying shadows from the trees. I doubt there is much that can be done about that.
04-04-2011 02:46 PM - edited 04-04-2011 02:52 PM
If you're having problems with MD, could you post a clip that you would have preferred not to see to youtube and a screenshot of your motion zones? I can probably help you tune your system to work better if you can do that. If you don't want that info public you can also send me a private message with the info.
Regarding shadows, yeah, those are pretty hard to deal with, and most motion detection implementations are going to flag that as legitimate motion.
If this helps you out, please click on the "Accept as Solution" or "Give Kudos" button so this information can benefit other users via search!
04-04-2011 03:39 PM - edited 04-04-2011 03:40 PM
Hi dmacaskill, that last 3-4minutes you mention after the programming when you lost contact is the camera rebooting on the new FW
04-05-2011 03:18 AM
I now have one indoor and three outdoor cameras. I updated to the new sw version April 2nd. The update went smoothly, no problems whatsoever. I also reformatted the SD cards (in one of the cameras I have an 8 GB card; this took quite some time to finish). According to the message from AntonC, there should be a complete list of enhancements and modifications on one of the Alert program icons. I can not find this icon, but I found the list as a text file in the installation directory.
So far the new sw version seems to do a very good job. Earlier, I had a lot of false detections, especially from internal camera adjustments. This could for example happen with a combination of sun and wind, causing leaves to reflect light with varying intensity. Then I could see the camera adjusting the light sensitivity, and this triggered motion, even if the leaves were outside the detection areas. Now this is history.
On two of the outdoor cameras I use IR light. I noticed that on one of the cameras motion was triggered this morning when the IR was switched off. But this is not a big deal.
There are many events which will still trigger motion, for example:
- combination of IR light and fog/humidity/precipitation
- shadows from trees swaying in the wind
- lights, reflections, and shadows from passing cars
- cats, birds, insects,…
- shadow from bird passing overhead
Some of these events may be minimized by adjusting the sensitivity and detection area. But the first two, snow and IR/fog, I do not see any remedy for. That will probably require processing power far beyond the processor in the camera, if solvable at all.
I am very happy with this software update; keep up the good work, Logitech!