03-05-2012 09:03 AM
I'd definitely try contacting customer service. Can't guarantee they'll give you fresh hardware, but it's certainly worth a shot, and they may have some other ideas of how to fix the situation.
If this helps you out, please click on the "Accept as Solution" or "Give Kudos" button so this information can benefit other users via search!
04-05-2012 12:37 PM
Re: "It's possible that the HomePlug adapter could be involved. If you have another camera you can temporarily spare, you could try the test to swap out the network adapter with a camera power supply temporarily."
Thank you, I finally got around to trying this and it fixed my problem. I now have a new powerline adapter on order through Amazon... I probably should have contacted customer service but it's been a few years since I installed my system so I was pretty sure what their answer would be. By the way, if you are sure that they will replace it then let me know and I'll spend the time trying to reach someone; I can always find a way to use an extra powerline adapter. Thanks again!
04-23-2012 12:09 PM
Just wanted to update the board on the status of this issue. Swapping out the faulty powerline adapter seems to have resolved my problems. Thanks very much Logitech!
05-14-2012 06:03 AM
After replacing the Power line adapter my system came on line and has not affected my router since.
For install I needed to reset all cameras, reboot the router and remove and re-add the camera to the controller software.
To bring down the router and lose the cameras from the controller software (no cameras found) all I needed to do was to call up either the live of playback camera feeds.
05-14-2012 06:07 AM
Wish I could say my solution "stuck" but I'm back where I was. Launching the Alert software locks up the PC it's launched from, and takes down my router for any other devices that'd been using it.
Guess I'm going to have to wait for the Mac version of the software and keep my fingers crossed.
02-07-2013 11:46 AM - edited 02-07-2013 11:50 AM
I experienced the same situation with Logitech Alert system.
When I plug in the Network adaptor to the (ATT)router, the broad band connection is lost due to the communication between the router and the (ATT) gateway( in the garage) is lost.
After unplugging the Network adaptor, broadband link is alive, so the problem is in the Logitech network adaptor.
In this thread there are several people experience the same issue with Comcast, so we can eliminate the broadband line. This can happen regardless your DSL provider( ATT or Comcast). So do not talk to your DSL provider because they can not detect anything. I called ATT support several times when it happened, and all they could do is to reboot the whole system.
At last, I found a solution for my system, not sure that it could solve this issue, but at least I have a live system for now and broadband is fine as before I have the Logitech Network adaptor plugged in for Logitech Alert camera.
Here is my solution:
1) Use an old router and set it up as an access point
a) configure the IP of the router in the same subnet of the home network
b) disable DHCP of this old router
c) connect a network cable to from a LAN port of this 2nd router, which will act as an access point, to a LAN port of the (ATT) router.
2) connect the network adaptor to this 2nd rounter
3) connect the camera, then reset the camera, so it will get the new IP from this access point.