Alert Security Systems

[CameraDude]

As per the instructions F4U_Corsair I plugged the homeplug directly to pc. The camera is then found. With same signal results as pre-firmware upgrade. This does not rule out problems with the firmware. I have tried with 4 different routers all set up to correct settings.

Done trials with the following routers:

D-Link Dir-655

Apple Airport Extreme

Zyxel p-2602

Inteno x5668b

Taking into account the amount of people experiencing this problem and having tried 4 different routers with all possible configurations; the conclusion remains the firmware is broken. Solution: Downgrade. 

I once again request stable firmware together with instructions on how to downgrade..

[F4U_Corsair]

Hey CameraDude, sorry about all this, that camera is definitely not getting an IP address for some reason, I know you tried a reset and it didn't work, but  I wanted to include some info on that anyway as well as downgrade instructions.  Alternatively to downgrading you may want to force the upgrade again on that camera.  It may have corrupted first time around.

Paper clip reset:

1. Make sure Alert Commander isn't running.
2. Insert a paper clip or a similar object into the reset hole.
3. Gently press the reset button, hold for 10 seconds, and then release.

After releasing the button, the camera will perform the reset procedure. The status LED indicator on the camera will go through a sequence of colors and should settle on solid light blue. See here (18064) for details on what each color represents.

NOTE: If the LED light on the camera doesn't remain solid light blue, repeat steps 1-3

Downgrade FW:

This is just like upgrading FW - When you select "Update Cameras", OK the prompt, when you see a list of cameras there is a dropdown for FW listing past FW for your camera.

[UselessS]

CameraDude's specific symptom smells like his HomePlug bridge isn't working...thus no HomePlug devices seen. 

[F4U_Corsair]

I thought about that except he tried the isolated network to the PC experiment using the bridge to the PC instead of the router and that worked..

[CameraDude]

Downgrade to 3.1.154 finds camera immediately after flash and reboot. Re-Upgrade to 3.1.221 = everything  working so far.

Will observe stability over the next few days. Hopefully you are right that the firmware went wrong first time.

Thank you for quick and thourough replies.

Will report back about stability.

[CameraDude]

Still unstable. Cycled the hard reset on camera several times, always ends up on yellow(standalone mode). My network, relatively large for a home network, is running like clockwork except for this still.

Now I cant connect to it bypassing the router either. So I cant downgrade the firmware. Please advise.

[F4U_Corsair]

Do you just have the one camera?  This is starting to sound like a possible HW issue with the homeplug adapters.  If you have another camera you can use the power supply as either a bridge unit or on the camera with trouble as an alternate power supply and see how that works.  If you just have the one camera call support.  As UselessS mentioned your Homeplug Bridge might be going bad. 

A couple tips - an outdoor power supply can substitute for an indoor, but not the other way around.  Outdoor and indoor power supplies can act as a bridge unit for troubleshooting.  Bridge units do not provide power and cannot power a camera.

[CameraDude]

Just have the one camera. I have other devolo "homeplugs", will they be able to substitute the logitech homeplug?

Plugged in a Devolo Home Plug. Logitech Alert Commander updates these devices also? It prompted to update it.

Reset everything. Still cycles through bootup straight into yellow standalone mode. HELP!

[F4U_Corsair]

Well, you've narrowed it down to either camera or the camera power supply.  One last thing to try is to bring the camera and the power supply into the room with the bridge (if you haven't alread done that) to eliminate possible interference over the electrical wires and see if it discovers it again.  If all the same things happens call support and RMA the camera.

Not sure what chipset the devolo units run, but it's likely the same chipset as our power supplies which is why it prompts for the update.  It's not a proprietary update (as far as I know).

You mentioned having a pretty sophisticated network, have you considered using a POE switch to power your camera?  Nothing beats a good wired connection if a reasonible option.

[CameraDude]

I am going to expand the system, and I thought about poe however this is not a viable option at this moment, at least not for the camera at this specific location. And this system has been running quite satisfying for over a year, quite lousy connectivity through alert.logitech.com, but overall satisfied.

Tried inside as per your suggestion taking the camera inside ruling out electrical interference. Now on the same breaker circuit even. Same result. Boot up cycles straight to yellow. So either Camera or Camera power supply.