Alert Security Systems

[Toddm]

I am having the same issues now.  My 750e has been working fine for almost 1 year now and for last 2 weeks the recoredings only last a few hours and the tne SD card craps out..  what could be the problem. 

please advise.

thanks

[UselessS]

When it craps out, what do you do to get it working again...just reseat or reformat or ...?  Have you tried replacing the card to see how it behaves then ?

[akgem1]

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UselessS wrote:

When it craps out, what do you do to get it working again...just reseat or reformat or ...?  Have you tried replacing the card to see how it behaves then ?

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I've had it happen to 2 cameras now. The first one, removing the card and formatting it in my PC would make it work again for a while, but not for very long. The second camera, the SD card simply failed one day and couldn't be formatted in either the camera, or my PC. It just seems like the SD cards Logitech is using are not of the highest quality (to put it nicely), so it may be a wise move to replace your SD cards with a quality brand right off the bat.

[BITROB2011]

Yeah I had the same issue until recent. I have a total of 6 camera, mixed with indoor and outdoor. (700i and 700e) cams

Finally, for a month now, my cams do not have the black screen, grey out screen, trying to find 3 out of the six cams, and

closing the alert software and re opening, hoping lost cams would suddenly work and not fall off the grid again.

Here is the way I fixed it:

I noticed that 4 out of the 6 cams that I have, were for the most part stable and never got lost or black screen

So I decided to place the 2 cams on the same power outlet as the cams that where stable

In order to do this I went and purchased

"Stanley Electrical 31170 3-Outlet Outdoor Power Hub with Wireless Remote Control"

which allowed me to place the 3 outdoor cams on 1 power outlet and the 4th outdoor cam on the second power outlet

And an added benefit was that I could remotely turn off the power to the cams from anywhere in my house, without getting on

my shoes at night and having to go unplug and plug the cams back in manually.

As i said earlier, I now love this product it is so stable now since I was able to come up with this fix

My house is over 50 years old so I have old wiring, no new good wiring and still this is working perfectly

No more trying to find the cams and unplugging and plugging back in the cams to resync then to the network

Crossing my fingers, for a month now, all has been stable and recordings are coming in crystal clear, even the

live recordings are not blurred anymore, when there is movement. I know see the objects in "real-time" without

the blurry video  trail.

Its worked for me, hopfully it works for your folks as well. My daughter is happy cause I used to make her go and power down

the cams in hopes of resyncing/finding them !!!!

[Paroxysm3]

Same Same.  After 1 year both of my camera's SD cards would not stay write/readable.  On the first camera I removed the card and reformatted it my PC.  This worked for a couple of days, but then failed with the same symptoms.  I ordered a new,8 GB SD card.  While waiting for it to arrive my other camera failed.  Suspecting, the connectors, as is often the case in these situations, I've done the following:

Took the factory 2 GB card out of the second camera and swabbed the contacts with WD-40.  Then I inserted and ejected the card about 10 times in hopes of cleaning the contacts.

Remounted the camera.  So far so good.  (BTW the 8 GB card came formatted as FAT 32 so I left it that way).  I have not reformatted it in camera.

I then took the old 2 GB card and ran H2TestW on it.  A data destructive test that writes data to the whole card and then reads it back.  As expected, no problems with the card.  I then reformatted it and I'm using it as a ReadyBoost drive to test its reliability.

I expect that it will have zero issues.  The SD card reader in the cameera, I'm not as confident in.  Given the weather exposure and the penetration required for the RJ45 cable, I think it's likely to be suffering some environmental degradation.  I personally feel it was a design mistake to use the SD format.  The needed memory should be installed and soldered down.

I will report back in about a week to see how my "fix" (if it is a fix) is holding up.

[akgem1]

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Paroxysm3 wrote:

Same Same.  After 1 year both of my camera's SD cards would not stay write/readable.  On the first camera I removed the card and reformatted it my PC.  This worked for a couple of days, but then failed with the same symptoms.  I ordered a new,8 GB SD card.  While waiting for it to arrive my other camera failed.  Suspecting, the connectors, as is often the case in these situations, I've done the following:

Took the factory 2 GB card out of the second camera and swabbed the contacts with WD-40.  Then I inserted and ejected the card about 10 times in hopes of cleaning the contacts.

Remounted the camera.  So far so good.  (BTW the 8 GB card came formatted as FAT 32 so I left it that way).  I have not reformatted it in camera.

I then took the old 2 GB card and ran H2TestW on it.  A data destructive test that writes data to the whole card and then reads it back.  As expected, no problems with the card.  I then reformatted it and I'm using it as a ReadyBoost drive to test its reliability.

I expect that it will have zero issues.  The SD card reader in the cameera, I'm not as confident in.  Given the weather exposure and the penetration required for the RJ45 cable, I think it's likely to be suffering some environmental degradation.  I personally feel it was a design mistake to use the SD format.  The needed memory should be installed and soldered down.

I will report back in about a week to see how my "fix" (if it is a fix) is holding up.

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You may have a good point there with the longevity of the connectors, but I will respectfully disagree with your assessment of that causing the SD card failures after only one year (or less) of use. I've been running 3 outdoors cameras (700e) for a year now. Two of these cameras are installed inside, and the third one is outside. The camera that is installed outside is the only camera that has not experienced a single failure, SD card related or otherwise. Coincidentally, that's the only camera that's running a 3-rd party SD card from day one. The other two cameras installed inside (in perfect environmental conditions you may say), have both been running stock SD cards, and both have experience complete SD card failures. As such, I'm not convinced that the weather could be blamed on these SD card issues, not in most of these cases anyways.

[Paroxysm3]

To recap:

CAM1: SD failed. Reformat in cam failed. Reformat in PC (to NTFS) worked for 24 hours.

CAM2: SD failed. Reformat in cam failed, Cleaned contacts with factory SD swabbed with WD-40. Installed new 8 GB SD (FAT32).  Working fine for 4 days now.  Old SD passes tests.  Ran as a ReadyBoost drive with no issues.

CAM1: Today cleaned contacts and replaced 2 GB card with CAM2 tested 2 GB card (FAT32).  No issues so far, but...

THE OLD 2 GB CARD WOULD NOT REFORMAT IN MY DESKTOP OR LAPTOP, BUT DID REFORMAT IN MY CANON POINT AND SHOOT CAMERA!!! Running it as ReadyBoost now. 

The saga continues....

[CatLogitech]

Hello Proxysm3,

Please contact the Customer Care center for your region so they can look into this issue more for you.

[Paroxysm3]

Cat,

Thanks for the advice, but at this point both cameras are working as well as all the original SD cards.  At this point I feel it is I (and the other people on this thread) who are looking into this issue for Logitech. 

What would be appreciated would be for an engineer at Logitech to look over these posts and see it he or she has a theory of root causes.  Speaking for myself and I expect not a few others who have similar issues, we are ready and willing to try anything by way of honing in on the problem or trying proposed solutions.

Regards

P.3

[CatLogitech]

Some of the engineers do take a look at these forums and if they feel they can answer your questions they will post.