02-04-2012 11:30 AM
Aftter an exceptionally wet, windy storm, I find water droplets condensed inside the lens glass of my 750e camera.
I expect the unit is past warranty (what is the warranty period).
Any suggestions as to how to properly open the camera, to permit it to dry out? (I've inverted it inside, hoping the condensation will evaporate out the small drain holes, but no luck yet.)
03-14-2012 03:39 PM
I think that the warranty is a year? So you might want to check with support. If you are out of the warranty and your camera is useless until the water is gone, you might be able to crack it open and let it dry out. If you are in warrant I expect that this would void it, so use caution here.The weather seal is probably not tight on the camera.I would guess that if you brought the camera into an arid location and let it dry for a while, it would recover without having to take any further steps, but if not then you can dissasemble.
Unplug your camera before doing anything to it. You can remove the top cover of the outdoor camera by gripping on the front rim of the grey plastic cover near the lens and pulling up. The grey plastic cover is just a snap on to the metallic heat sync base. Be cautious to not break the grey plastic. Inside there are 6 recessed phillips screws. Remove the screws, and then remove the internal plastic casing. There is a white plastic/rubber gasket around the edge, this is the weather seal. Confirm that it is aligned properly.
After you have the camera open, you will have to remove two screws that bind the sensor board and lens to the front of the camera. Once you remove the screws, you can gently pull the lens away from the housing while leaving the flex cables intact. Then swab out the lens housing. Once it is dry, reverse the process and remount!
03-14-2012 03:44 PM - edited 03-14-2012 03:44 PM
The warranty on our cameras is one year. If you see water in your camera please take a screenshot of what your camera sees then take a picture looking at the camera to see the moisture and send these into support with a proof of purchase. At that time we will determine if it is still in warranty and if it needs to be replaced. Try not to open the camera until we determine if it is in warranty or not.
Also for outdoor cameras that are outside you need to make sure you are mounting them the correct way and not using the mounting hole on the bottom to make it upside down then flipping the image. This is because it will not be as water tight due to the microphone.
Logitech Support Specialist
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04-22-2012 08:43 PM
my water worked well for me for 1 year and 3 months
found today that it had water inside, but its still raining cats and dogs out, so i haven't done anything about the camera yet.
very sad! i have a 6camera alert system, all outdoor models, with 4 installed outdoors.
04-23-2012 04:48 AM
Sadly, two of 3 of my outdoor cameras have water droplets inside the lens cover, due to rain last night. I live in Brooklyn, NY which suffered torrential rain from mid afternoon Sunday through early Monday morning, today. Moreover, one of them was recently replaced (February) because of the same problem.
There is no eave over my garage, under which I can install my cameras. The other sad thing is that I fabricated an umbrella, out of sheet metal, for one of the cameras, and, it still didn't prevent water from entering the camera. Perhaps is time for Logitech to design a weatherproof enclosure? The cameras have worked well; I certainly would buy it.