Alert Security Systems

[DoomsDay00]

I have never been able to power off my camera (via unplugging it from the wall) and then power it back on and not have the sd card be corrupted. I bought my father an indoor camera and this one did the exact same thing. Every single time you unplug the power, when you plug it back up, it will not send any motion recordings to your commander. This is for the Indoor and outdoor ones. So, what is the proper procedure for shutting these things down so that you don't have to reformat your sd card every time you bring it back online?

[UselessS]

Have you made sure the PC time-source is set to one that actually works ?  That is one big reason for giving the symptom you state.

I guess the safest way would be to disable motion detection ( sensitivity to zero ) and wait for all recordings to finish copying to the PC...not sure what else you could do.

[DoomsDay00]

Yes, My time source actually works. The issue for me has been, I know its not recording when I unplug it and yet, when I bring it back up, boom corrupted, every time! It can still record to the card, but it will never copy it to commander.

[UselessS]

If the camera time-sync and SD card is OK, then it sounds like your MediaRecordingIndex.xml file may be at fault.  Have your tried exiting Alert Commander and deleting or renaming it...then restarting Alert Commander ?

[DoomsDay00]

No, I have not tried that yet. next time it happens, I will try it. So I guess another question, how often is people rebooting their cameras?

[UselessS]

By reboot, do you mean a power-cycle...or paperclip reset ?

I'm sure it probably varies a bunch...I'd be on one extreme of virtually never ( mostly due to running PoE on UPS ), but I have relatives running via HomePlug that get power outages/interruptions more often than they would like <g>

[DoomsDay00]

Just power cycle. I think having to paperclip would not be good, especially considering the places people put these things lol.

[DoomsDay00]

UselessS, I did a powercycle of my camera this morning. Before I even started commander, I went and deleted the xml file and then started commander. It does appear that worked. So I guess the question is, why is this file getting corrupted and how can logitech prevent this from happening in the future?

[UselessS]

I certainly can't tell you exactly why, but I view it similar to shutting-down your PC by yanking the plug from the wall <g>  The camera has it's own processor and functions, and also copies to the PC...so when that gets interrupted by a power failure, some things might be in the middle of something.  I don't know how much Logitech can do to improve this scenario, but hopefully they can do something in f/w and/or s/w updates.

[CatLogitech]

Hello,

This is something that is being looked into by our Engineers. We have not been told when/if this will be fixed, but it is on their radar.