Alert Security Systems

[LuckyCharmTacom]

Hello,

I am moving to a Wi-Fi based Internet access, but still need my Alert camera system, which must connect to the computer via Ethernet. On Windows 7, when Ethernet is connected, Wi-Fi is disabled. How can I use both at the same time -- any suggestions?

Thanks,

~~Cheryl

[BeastCompany]

Hello LuckyCharmTacom,

 You can use either Ethernet or Wireless with your Logitech Alert System. All you need to do is have the Network Adapter connected to a Router if you would like to see the Camera(s) Remotely or to your Computer if you prefer to have it connected Locally.

 From what you have described, I am assuming that you do not have a router. Please correct me if I am wrong. I assume that you only have a modem that is connecting to your Computer via an ethernet. 

 If you have a modem, what kind of Modem is it? What is the Model Number and how many ports does it have on the back?

 If you only have a single port modem, consider getting yourself an Wireless USB Adapter. Plug the adapter into the back of your computer into a usb port and you are good to go.

 This way, you will be able to see the Camera(s) on your Computer and also use the wireless aspect.

[LuckyCharmTacom]

I'm sorry, I was a bit unclear in my original post. I have a Linsys router, which the Alert system's HomePort Adapter (?) plugs into, and I'd like to keep it so the video segments are transferred to my computer via Ethernet cable, since the Wi-Fi hotspot will not always be active. Or, is there a way to set up my router to transmit the data wirelessly to my computer? Every time I connect the Ethernet cable to my router to view my cameras, it knocks out my Internet access -- it's like the Ethernet takes priority over the Wi-Fi and disables it.

Thanks for helping!

[LuckyCharmTacom]

Further clarification -- I just moved the HomePort Adapter cable from the router and plugged it directly into my computer. At first, one of my cameras was detected again, but now, none are visible.

[UselessS]

The camera should be visible just as well from the WiFi connection as the ethernet connection ( unless you have some restrictions defined in the WiFi routing ).  Keep in mind that if you switch between WiFi and ethernet, you are switching between different IPs from your router...so that could interrupt application connections ( some PCs will run both WiFi/ethernet, others force a switch )...so you may have to stop and restart the app.  ...not sure if this addresses your issue/question/context ?

Keep in mind that the router supports connections via WiFi and ethernet simutaneously...it is not an "either/or" thing like your PC...maybe that is the basis of your concern ?

[LuckyCharmTacom]

Now I'm confused... The HomePlug uses my house's electrical system to transmit data, so how could I view the cameras over my Wi-Fi connection? The Wi-Fi adapter is connected directly to a USB port on my PC, and it works great as long as I don't connect my router. I've tried plugging the HomePlug cable directly into the Ethernet port on the PC, but that knocks out my Internet, too.

[UselessS]

Well, your WiFi connection on your PC communicates with your router...which communicates with everything else on your network as well as the internet.  The HomePlug adapter is plugged into your router as well...thus you should see your cameras on the PC via WiFi too.

Now if the WiFi you are talking about is not from your router...then that is a completely different scenario.  So please explain your WiFi context a bit more if not coming from your router ( we are all assuming you have a WiFi router or a WiFi Access Point connected to the router ).

[LuckyCharmTacom]

Actually, the problem is now solved! Of course, the helpful phone team at Logitech saved the day, as I had spent WAY too much time troubleshooting this issue today and still haven't done my taxes. I don't know why, but somehow all THREE of my cameras lost their "whatever-they-lose-when-the-status-lights-change-color" at the same time. After I described the issue to the tech, mentioning that I had tried connecting the HomePlug directly to the Ethernet port on my computer with no luck, he had me do the same thing again, bypassing the router altogether. Then, he had me check the status LED's on the cameras, and sure enough, they were all blue. Unplugged and re-plugged all cameras, and voilà! I can now view my cameras and surf the Net at the same time via my Wi-Fi stick and portable hotspot. The router now goes into my ever-growing "spare computer parts and accessories" bin. Yayyy!

I love the phone support with this company, BTW, and that's saying something -- I am a VERY hard-to-please phone customer! It's why I dumped Clearwire in the first place and went Wi-Fi with my computer.

[vertchallenged]

I have a very similar situation

I had sat internet and changed to myfi from Verizon

I removed the external modem and router and plugged the Ethernet cable from camera receiver right into port on PC and it wont find camera

camera led is yellow 

everything was fine before now can not detect camera in command at all

have tried unplugging camera and pushing rest button on camera no luck