Alert Security Systems

[trickyri]

I installed Windows 8 Consumer and it wiped my Alert Commander from my pc. When I reinstalled the CD it loads all the way to "Checking for Network Problems" which is after the point of me having installed the Cameras. Then I get "Logitech Alert Commander has stopped working" - Windows will close". I can't finish the installation.  It looks like the CD version is Microsoft Visual C++ 2008. I need to know if there is a fix for this. Can anyone help?

[Kiruban · Accepted solution]

Hello Everyone,

Trickyi, was in need of assistance and so PM'ed me.  We were able to get this issue resolved. The solution was to perform a clean install, download and re-install the Software for Windows 7 from the Website.

 Hope this helps anyone who runs into this problem

[onlyicu]

I have the same issue on Windows 8, latest release preview, build 8400.   I installed Logitech coinmmander latest version, and it continues to crash and throw exceptions.  I opened a support incident with Logitech.  Clearly there is a compatibility issue. Logitech should work with Microsoft to figure this out.

[Xtreme712]

I did a clean install of Windows 8 Profesional RTM version and installed the Windows 7 Alert Commander from the Logitech website and it won't find my cameras. I added it as an exeption in Windows FireWall still didn't find cameras. I disabled Windows FireWall and it still won't find any cameras. The program doesn't crash and seems to function except for not seeing the cameras. Please help! 

[iconoclasttx]

I have the exact same issue.  I tried to reinstall Windows 7 but couldn't for a different reason to see if it would still work on there but oh well.

[BeastCompany]

Hello There,

 Can I have the above two posters to disable UAC on your Computers. If that resolves the issue, I would consider you guys to check your UAC settings and seek to make an exception.  One of the many ways possible to do this is to implement Task Scheduler/others.

 I do have to stress out that aletering and performing work arounds that results in an unresponsible camera is the soul responsibility of the user.

 Hope this helps

[jimaz]

I would try Blue Iris.   I am running Win 8 CR and still have many problems with Alert Commander.  It will look like it is working but the image is actually frozen.  It takes shutting down the Alert Commander software.

I installed Blue Iris demo today and it looks promising...  Hopefully Logitech will release a Windows 8 update soon...

If you do install Blue Iris, be sure to remove the Username and Password from the NetworkIP camera config section.

[Drewzilla]

After installing Alert Commander, right click on the desktop icon, select properties, run in compatibility mode for windows 7. and allow the program to run as an administrator.  works fine for me! 

[jimaz]

Alert commander still freezes after a couple hours of operation.  I have tried the compatibility mode and still have problems with Alert Commander and Windows 8.

When will Logitech have a new update or patch for Windows 8?

I am now running the full version of Win 8 Pro...

[jc1990]

Hi jimaz,

Hi Everyone,

I just want to thank everybody for the different scenarios and comments about this issue, this certainly will help us to resolve this issue a bit faster.

We understand how frustrating this could be but we do not have an ETA for this to be solved but be sure that our engineering team is working hard to find a resolution.

As soon we know there will be an update we will communicate it to all of our users.

I truly hope you find this information helpful.

Kind regards,

Camacho
Logitech Support Specialist.