Alert Security Systems

[perry215]

After finally unpacking my desktop PC I decided to move the Alert system from my wifes laptop to the desktop since it has a 1tb external drive connected to it. I removed the cameras off the program on the laptop then uninstalled the commander software. I then unplugged the master system and hard reset the camera and then unplugged that one.

 I installed the software on the desktop and followed the instructions. I have retried everything…

Reinstall the software

Restart the PC,

Restart the router,

And hard reset the camera so many times I forget…

 The farthest I can get is the network adapter to connect with the blue and green light… but the camera never connects it just shows it’s connected to alert commander (purple light shown)  but then goes into standalone mode… I even tried plugging in the camera right next to the network adapter….

It all worked at one point what is going on?

Thanks for the help.

[UselessS]

So you never see the cameras on the new Alert Commander install ?  If you had set a local camera network password in the previous install, you'd need to use that same password in the new install...as the HomePlug stuff remembers that even if you paperclip reset the cameras.

[perry215]

whenever i reinstalled the software it gave me the option to put in the password or put in a new one, i didn't remember the old one so i put a new one in and reset the camera just in case.. still have the issue.

[UselessS]

Well, there is the password used for Web access with your email, but in Alert Commander you have the option to set a password on your local camera network.  It is sounding like you had a local camera network password before...which is blocking the new instance from communicating with the cameras.  There is a utility on the Logitech site for managing HomePlug adapters...which you may have to use to change/remove the password stored in the HomePlug stuff.  There are others on the Forum that have more experience with that than I.