Alert Security Systems

[dejola]

I am delighted to announce that a Logitech tech support rep named LOGAN has figured out the problem. This morning we concentrated on the way I had connected the PoE switch. Logan told me to plug the camera cable into the #1 port of the TrendNet TPE-S44 PoE switch, a PoE port. That is where I had it all along. He then told me to plug the ethernet cable running from the router into the number 5 port on the PoE switch, a non-PoE port. He had me disconnect the cable from my Thinkpad to the PoE switch. So now there is but one ethernet cable running from port 5 on the PoE switch to the router and the camera

cable runninf from the camera to the number 1 PoE port on the PoE switch.

And thank you, to, to useless. I think you were correct in that the router was confused by the way I had it all connected.

I am now up and running without having to forward any ports and am able to view my video at http://alert.logitech.com.

Many thanks and kudos to LOGAN and Useless. Your assistance in solving this is very much appreciated!!!!

I'm a happy camper.

[dolby]

If you ever have trouble, it is always best to move to the simplest setup possible and go from there. If anyone wonders what it looks like I did type up the simple PoE layout in my last post.

[sparkeybob]

I
have installed the Verizon supplied M1242WR router that does not see my three
outdoor cameras.Logitech told me that Verizon needs to open some ports and that
I need to enter the MAC address for the camera and adapter for all three
outdoor cameras.  I did that but the
router still does not see the cameras. 
Verizon tells me that the router company (ActionTech) does not support
MAC addresses and we need to enter a static IP. 
Verizon also wants to charge me for premium serviice to open the ports
and I can not afford it (out of work for three years). Logitech asked me to
send a picture

Does 64bit WEP need to be on, it's now off and MAC Authentication is Disabled.  Don't know how to change them.

What about Norton 360 firewall?

[UselessS]

If your PC is connected via WiFi, I'd suggest connecting it via ethernet cable to the router and see if that helps.

The WEP and MAC authentication sound like WiFi options...which should not affect the cameras.  There should be documentation somewhere for your router...so you could see how to do things with it.

As for Norton 360 Firewall, I'm not familiar with it either...but if it allows you to disable it for testing, that would eliminate it from the variables.

[Jim888jim]

I Have the logitech 700 indor and out door cameras with verizion fios and the actiontech router. Spent countless hours even returned the cameras twice! The router doesnot allow mulit porting through one port. On the phone with action tech, verizon and logitech for hours.Even purchased a POE switch, with no success. Finally Found a solution... Here it is..

You must connect the entire camera system using the alert commander transformer power modules. Then turn off the router, then factory reset all the cameras. (Here is the trickey thing is that each camera must be pluged into a seperate outlet, I used extension chords to be sure they were each on seperate circuts. ) Before you turn on the the router put a pin in the reset button on the router then while depressing the reset button turn on the router. Now do not do anything for at least 3-5 min. Let the alertcommander set up all the ip adresses. Now launch your internet it should come up fast. Now launch the alert commander on your computer.

All the cameras should come up. If they all do not come up just reset the router but wait 4-5 min before you touch anything.

Once they are working you can reconnect the cameras to the POE switch and they will work or just use the power adaptors supplied with the cameras.