12-29-2008 03:38 PM - last edited on 12-31-2008 10:13 PM by Pegasus
Well now... It's been more than two months since I started this thread. What happened during this time? Absolutely nothing. I, myself, removed the gadget completely from my workflow and my desk. Using it with CS4 is like trying to drive a car -handcuffed ..........with the arms behind your back. Totally useless. I tried everything. Even assigning different crappy keystrokes to the zoom and pan wheel, witch only made it worse, since now I have to hold space key to pan around.... and I don't have three hands -if you know what I mean. Utterly dreadfull.
I dont suppose there's someone out there that could mod the blasted soft to make it work? No? I didn't think so.
But I do think that Logitech could release a better soft for the Nulooq.
02-06-2009 01:05 PM - edited 02-09-2009 09:22 AM
Message from Logitech to all NuLOOQ Users
Logitech has discontinued production and support of the NuLOOQ line. Thus, there will be no Adobe CS4 plug-in support.
We recognize that for those of you who use the product, this is disappointing news.
If you purchased the unit after February 1, 2008, we are offering you the opportunity to exchange your NuLOOQ device for a 3Dconnexion SpaceNavigator SE 3D mouse. Alternatively, we will provide you with a refund equal to the price you paid at purchase. This offer will be expired on March 31, 2009.
Exchange for SpaceNavigator SE 3D mouse:
Logitech’s 3Dconnexion group will provide the exchange unit and technical support for SpaceNavigator SE 3D mouse.
Please click the link below for contact details:
The SpaceNavigator SE is not exactly a one-to-one replacement for NuLOOQ but it offers the following features:
• Adobe Photoshop CS4 support
• Brush-size adjustment
For complete product information, click the link below:
Refund for your purchase:
Please contact Logitech Customer Service:
For USA customers:
For European customers:
Support Phone Numbers:
EMEA Email Support:
Update EMEA contact information.
02-06-2009 01:28 PM
02-10-2009 07:28 AM
I cannot believe Logitech will not support the Nulooq, it was an excellent tool but now makes an excellent paperweight.
I think the company has lost a lot of potential business by treating customers like this, it surely is not a huge amount of work to update drivers, the product was fairly expensive to buy. I got mine in Feb '06 just after it appeared in stores here and then found it was basically shelved a few months later.
I don't think I will buy any more Logitech products for our company as it has left a bad taste.
02-13-2009 12:02 PM
I've just updated my (previoulsy 4-star) review with a note that the product is discontinued.
Is this forum message the only official announcement? Will there be no announcement on the main Logitech site? Anything sent to users who registered? Pretty shoddy communication, IMO.
02-16-2009 02:32 AM
Absolutely sad that a company like Logitech would treat their customers this way. The lack of support has been bad enough, but to offer such a pathetically ill-conceived 'solution' is mind-boggling. Why offer this exchange only to those who can prove purchase after that date? Makes no sense.
If anyone from Logitech reads this forum, you could at least have the decency to address those of us who have supported you and your company by having bought your product and by having communicated with you through this forum. Show us that the company has some sort of care for its customers beyond individual product purchasing. Is your company about to collapse? Otherwise I cannot fathom a reason for such blatant disregard for those who give you money and trust.
At least give us some sort of plug-in for Photoshop CS4 as a parting gift, offer no support for it, but it would be enough for some of us to grumble for a while but still have the chance to be productive.
02-17-2009 06:49 PM
Having been a logitech customer/victim on several devices now, I'll offer this observation: Logitech builds cool and well constructed hardware, but if the device relies on software stay away - the products that depend on code eventually fall behind the curve and Logitech does not seem to have the resources or consistent coding practices to keep up fixing it, so they loose interest in the product, probably because it has ceased to generate the hot sales numbers it did when first released (partly due to complaints from increasingly disgruntled users?) and finally cut their losses. What frustrates people is that the products remain on sale with no indication of the decling support except found by those who came to this forum and did their homework.
I loved my nulooq on cs and cs2, but gave up during cs3 - its way better than a space mouse in some ways and has more controls but the space mouse has a nicer feel to the twist motions. Still the nulooq tool dial and related features have no equivalent, so its a poor sop for those users.
If they would develop the SDKs and license it out for free or at attractive pricing they would generate a lot more interest and user satisfaction in their products. If they EOL a product like nulooq they should move the code out into the open
12-14-2009 03:16 AM
What a dreadful discovery for me, i took the recommendation of Pro Photographer Tony Sweet, and bought this item just a week ago. So far i seem to have purchased the most expensive volume controller .... or as some people have called it a great paperweight.
I have contacted Logitech support about this, i mean i just spent ~$80 on something that is clearly not going to do anything for me. This is by far not the first logitech product i have purchased and if i get ignored or told "tough" then it will be the last.
Shame on you logitech!
I want my money back or some kind of replacement as offered above...