06-27-2012 06:28 PM
Hi! I have a g15 (Y-uw92) that is giving me problems. I wanted to email customer service, but the sticker on the bottom that would have the required numbers has worn away so it won't let me. I got it secondhand, so I cant do anything about that. So here's the deal:
When I press 's', both 's' and f10 are registered.
When I press 'n', both 'n' and f3 are registered.
When I press 'm', both 'm' and numpad 5 are registered.
When I press '0', both '0' and '/' are registered.
I tested these with a keyboard analyser, and is seems these pairs are shorted together somehow. Its not on warentee and I'm a bit handy, so I looked inside and none of the traces look damaged. I also tried installing the legacy software (I saw someone suggest this in annother thread about glitching keys) and that didnt work. Changing usb ports didn't work either. Anything else I can try?
07-01-2012 05:04 PM
If it happens on another computer, then it's definitely a hardware problem (unsurprising) and I'm afraid I see no solution other than to open it up, look harder for the problem and fix it. Sorry :/
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