G-Series Gaming Keyboards

[Trusselo]

let us know!

[geo111]

I did have a compatible +5V supply and after connecting it, my G19 ran for two hours without rebooting.

I will continue to test it with the substitute supply and see how it goes. Thank you for the suggestion.

[Divagador]

Hello,

I'm suffering the same problem as you, but I tried with another AC compatible and it happen the same.

LCD intermittently reboots...

What we can do at this moment?. Because I'm using the keyboard right now but only for basic-keyboard (the USB works perfectly).

[geo111]

Hi Divagador,

I have done some more testing with the original powersupply and my G19 display has not had the rebooting problem. Right now, am using the original supply and will continue to use it this weekend. 

If you have ensured that your supply is properly and securely connected, and you are getting LCD reboots, my advice is to get a RMA number and return your keyboard.

I'l post an update tomorrow.

[Divagador]

Hi geo111,

What procediment did you use to make it work?. I tried to wait until the morning and then connected it again. LCD still rebooting.

I do:

- Plug USB in motherboard

- Turn ON PC

- Plug AC adapter in the conector, and then, to my table tap

- The screen Turn on and stay there until Windows appear.

- Then, LCD screen goes blinking again.

As I said, I was trying with another AC compatible (+5v) and nothing.

Do you think that I must call the shop and make a RMA?

[geo111]

With my PC turned off, I swapped the power supplys out. Before I plugged the power connector into the keyboard power socket, I made sure that nothing was physically wrong with the mating connectors. After the connectors were together, I gave them a little twist to ensure they were seated.

Then I applied power to my monitor and keyboard. I should note that my G5 and G13 are both plugged into the G19.

The G19 display lit up and displayed the logo. I then fired up my PC. The G19 display went out, then came back on as windows XP came up.

After that, I started the Logitech RSS application and let it run. I think that if the G19 display reboots, then the RSS program will stop. 

So far, since my initial boot up at 6:30AM Eastern, the RSS program continues to run.

Divagador, if you are certain that your supply is properly connected, then you should return your G19 for a replacement. I will do the same if I have any more LCD reboots. Like you, I did not pay almost $200.00 for a intermittently malfunctioning keyboard.

Good Luck Divagador.

[Trusselo]

something to try:  dont use the USB ports in the g19 there have been some reports of them "causing problems".  but still this should not be happening. it would be best to just take it back