G-Series Gaming Keyboards

[toofargone]

HI all,

I have searched and searched but can't find a solution. I am on an up-to-date Mac playing up-to-date WoW.

I cannot get G key macros or keystroke assignments to work correctly! For some reason the default keystroke is always inserted within the macro/keystroke assignment somewhere which obviously messes up the concept of keystroke assignment.

For example:

G16 assigned to Shift Numpad 1 always comes with a 4 inserted in the keystrokes somewhere (4 is the default keystroke for G16).

Test profile for G16 gives me:

(down arrow) 4

(down arrow) G16

(down arrow) Shift

(down arrow) Num 1

(up arrow) 4

(up arrow) G16

(up arrow) Shift

(up arrow) Num 1

In game, 4 is included in the keystroke.

The same behavior happens with other G keys and other kinds of keystrokes.

I have tried various things to ensure the correct profile is active, locked, persistent, etc.

Anyone else with this problem? Is it a Mac thing or something I have overlooked.

Many thanks for any help.

[hook73]

I am having this exact same problem with my Imac.  I am setting G17 to do ctrl+2.  It does that function fine but it is adding the default 5 into the sequence somewhere.  So I am actually getting

5

ctrl+2

I see that 5 is the default function for G17. I can't find anyplace where I can remove this added default function to my key.

Any help?

[hook73]

I just tried to delete the default profile that was installed from the factory in addition to my WoW profile and that seemed to do the trick.  Added default keystorkes seem to be gone.

[hook73]

Went back in this morning and having the same issues again.  I don't get it.

[CharlesB]

Hrm, maybe somehow the LGPS core is getting confused and attempting to execute from two discrete profiles. I'll pass this on to QA.

[zedd6257]

i am having the same problem. i have contacted you customer report and i got no solution other than mailling the keyboard back to you. please if there is anyway to do a software fix please tell me

[daleLogi]

Hello zedd6257,

The following suggestions might help resolve the issue with your G510 Keyboard for Gaming:

• Set the profile to be Persistent or Default using Logitech Gaming Software.
• Lock the profile using Logitech Gaming Software.
• Reinstall the Logitech Gaming Software using the following steps:
1. Exit the Logitech Gaming Software from the system tray.
2. Delete the settings.json file (Should be found in C:\Users\%USER%\AppData\Local\Logitech\Logitech Gaming Software)
3. Uninstall the Logitech Gaming Software.
4. Perform a clean boot.
5. Reinstall the latest version of the Logitech Gaming Software.

daleLogi

Support Specialist

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