01-31-2012 10:57 PM
I couldn't find a problem similar to this on the forums, so I post it here.
Yesterday before dinner I turned off my PC, and when I turned it on again after dinner, my G510 didn't boot up. The LCD screen doesn't turn on and the keys don't do anything. Looks like it's dead. I've tried several things:
- Using another USB-port: same problem
- Using another computer: same problem
- Using USB3: same problem
I have this keyboard since a month now. Is here anyone who can help me before I return it to the shop?
Thanks in advance.
02-01-2012 08:58 AM
wow, thats weird ...
- do other usb components work properly?
can you try to plug it into another pc??
.. worst case - take it back and get a new one!
02-01-2012 12:45 PM
Thanks for your reply. Fortunately I managed to resolve the problem by reflashing the firmware. Less than a month ago Logitech brought out new (and BAD) firmware for the G510 and that firmware bricks the keyboards some way (I don't know if this happens to all keyboards). Reflashing with old firmware works, but I couldn't find that solution so fast. I didn't update it myself by the way, is it possible that it happens automatically through the Logitech GamePanel software?
I found the solution when I saw that Windows recognized a device when I plugged my G510 in, and Windows called it HFU. I found on Google that I was not the only one with this problem and that it was caused by the firmware.
I hope that people can find this post through Google, so it can easily be solved for other users.
02-01-2012 03:24 PM
That firmware update, the one that caused a problem, was released a year ago and was only available for download for a short while. Just a couple hours actually. Did you initially download a firmware from a 3rd party source?
Either way, I leave historical threads up so that people can find solutions.
02-01-2012 11:22 PM
Now you say it, it is indeed a year old. I don't know what caused the problem then. The most important is of course that it's solved
I did not do anything with updating firmware of my keyboard before, I just shut my PC down, and when I turned it on, my keyboard was bricked.
02-02-2012 09:27 AM
my G510 sometimes fails to initialize, typically when my computer has crashed due to a drive failure and then fails to automatically reboot, leaving me at a BIOS boot failure screen. I suspect that when this happens, my BIOS fails to initialize USB devices properly and leaves my G510 in a state where a USB bus reset won't actually reset it. in order to fix it, I have to fully reboot the G510, which can be done in one of two ways:
1. unplug the G510 from the computer, wait 10 seconds, and plug it back in.
or 2. physically power off the computer (using the switch on the power supply, or by unplugging the power cord if your power supply doesn't have a switch), wait 1 minute, then power it back on again.
I usually use method 2 even though it takes longer, because the power switch on the back of my PC is easier to reach than the USB ports. it's important in my situation to actually remove power from the system, because my motherboard will supply power to the USB ports even if the system is "off", and the goal here is to remove power from the G510 and thereby force the G510's internal CPU to fully power off.
I do not work for Logitech. I'm just a user.
07-05-2012 03:59 PM
I just wanted to say thank you soooooo much for posting this! Our power went out today and went it came back on the keyboard was completely dead and we were afraid it had been fried..but afer a little bit of searching (on Google ) we were able to find this post that you made. And low behold after doing the update that you provided the link to...to our joy the laptop immediately started powering up!! So just wanted to let you know ...your post was seen and it did help out A LOT!!
so thank you again!! )))