G-Series Gaming Keyboards

[niteshade]

I'm having a lot of trouble with my G19 since lunchtime today.

I was typing, casually, minding my own business, when my hand brushed the light on/off button. The LCD then switched to the app changing display, and then hung, disallowing me to do anything at all. I ignored it, since I could still type, and assumed a simple power reset would fix it.

I left the PC for a while, came back to find out that my surge-protecting extension had tripped. I have a decent-sized gaming rig, so I was a little annoyed, but thought it might be the PCs fault. I reset the extension, turned the PC on, booted into Windows and was greeted by a flurry of Windows Help windows, none of which I could close, minimise or do anything about. I then pulled out the power connector to the LCD, and now the keyboard part is working fine. If I DO plug in power, then the Logitech screen shows up, and the keyboard lights up white. I then open the GamePanel software, and pick a colour, for example, and then the F1 spamming starts, and the screen tells me to push the keys and press MR to save a macro. At this time, the "M3" and "MR" buttons are on, "MR" is blinking red. Again, no solution but to unplug the power.

I've so far tried, in various combinations:

 - Using the drivers from the CD

 - Using the drivers from the website (3.02)

 - Using the drivers from these forums (3.03)

 - Uninstalling drivers

 - Deleting all traces of Logitech software from my system (AppData, Registry, ProgramFiles)

 - Plugging into different USB ports

 - Starting the PC without a keyboard, plugging in once OS has booted

I'm using Windows 7 64-bit (the final version, got an MSDNAA subscription. Obviously, all drivers used were 64-bit too.

The complete PC specifications are in my signature, just in case you may think its a hardware issue. It has been running fine for the past 5 days (Yes, I've owned it for less than a **bleep** week). Any and all help would be appreciated, and since I'm not in the business of paying for £120 paperweights, it would be well appreciated if a Logitech member looked into this problem too.

[Trusselo]

well its a good thing logitech offers a 1 year warranty. call customer support so you dont have a "paper weight" anymore.

[niteshade]

 Yeah I thought I'd ask here first ... saw a lot of people with issues with the keyboard, but nothing particularly like what I was seeing. In any case, its Monday now, and Logitech UK's phone lines will be up and running in a few hours.

Till then, if anyone knows of any quick fix, would be appreciated.

[mirekmal]

I had somehow similar problem with my G19 on Vista 64... the only solution to get it back to work was to unplug power supply from electricity! Seems it is somehow overheating or so and then not giving enough current to advanced part of keybord to work properly 9so it boots and hangs, or sometimes even not finishes the boot process). Finaly I got the whole keyboard replaced and so far (well, one day) it is working wihout the glitch. So try to unplug power supply from electric outlet. let it rest for 30 minutes and try again... in my case it was revitalizing G19 for ~hour...

[niteshade]

Left it alone for about 6 hours last night with power unplugged - nothing happened.

I've got hold of a friend's laptop running Vista x86, so I'll test with that to confirm that the keyboard's faulty.

Meanwhile, I called Logitech support and they've told me to test it on another system too, since they still don't support Windows 7. Anyway, thanks for the suggestion, shame I'd already tried, but appreciated.

Thanks

[Jafo67]

http://forums.logitech.com/logitech/board/message?board.id=gserieskeyboards&message.id=6309#M6309

[niteshade]

Is it a buffer over-run? I was looking at the "symptoms" of it in the thread, wasn't what I was experiencing. Still, all I could deduce was that this keyboard has massive issues with 64-bit OSes and SLI systems, and I've sent an email to the shop I bought it from if I could send it back.

Thanks

[Trusselo]

ya your problem is NOT buffer overrun. i think that user just wanted to let you know how mad he is.

[niteshade]

Yeah thanks, I see more than one disgruntled G19 user on the forums.