04-02-2012 07:43 PM
So this is my 2nd G510 the first one the spacebar worked when it felt the need on 3 difference PCs. Now the 2nd has the same problem along with the left shift key sticking the 3 on the numpad the enter key on the numpad and the LCD and media keys all sticking and making a cracking noise when pressed. Well needless to say I submitted a ticket to logitech since its well past the 30 days for newegg WHO WAS KIND ENOUGH TO ADVANCED RMA MY REPLACEMENT! So now im being told I cannot have a Advanced replacement sent to me? I tolerated it with the G9x that the feet are wearing off of I DO NOT OWN A BACKUP MOUSE OR KEYBOARD. WIth a wife who is suffering from MS and system lupus money is extremely tight in my house. The Keyboard was a gift and the G9x I bought a long time ago. All im asking for is a advanced replacement of my hardware the keyboard and Mouse. I provided proof I own both products I also told them I would give a credit card number to keep on file should the devices not make it back. I Find this extremely rediculous. I use my PC for work and Bills and going 2 weeks without a PC while my keyboard and mouse are both out on RMAs is rediculous. I am not a scam artist I own both products ill even take a picture of me holding them with a big giant smile on my face. I Just want them Advanced RMAed I dont think its too much to ask. ALL the companies I bought computer hardware from do advanced RMAs EVGA,CORSAIR, COOLER MASTER, ETC. I Hope someone up in the chain of command reads this post.
Here are the 2 incidents im refering too.
04-03-2012 10:18 AM
I see that your concern is being addressed by a support agent.
04-03-2012 05:54 PM
Big props to the guy who i just talked to at logitech! took care of all my issues. Still not getting a G510 Advanced RMAed though but a standard USB keyboard will work until my new G510 arrives also is shipping out a brand new G9x to replace the one with the feet worn off that i was told couldnt be replaced without being sent in first. I love you logitech Guy went above and beyond for me. Great CS. too bad this keyboard had to give me issues. but maybe 3rd times the charm?