05-21-2012 07:22 AM - edited 07-17-2012 07:20 AM
Just bought a G300 Gaming Mouse from Amazon. I love the hardware but the problem is with the software. After spending over 2 hours getting LGS to work, following various fixes for the "C++ Runtime error" I managed to get LGS to open by getting an older version, 8.0.
However, still no luck with being able to program my mouse. The software just sits there saying: "No devices detected". Brilliant.
Here I hit against a brick wall. I'm prepared to bet that this is a driver issue, and here's why:
First off, it's just appearing as a HID or Human Interface Device. Not as a Logitech mouse or something like that, its just a bog standard mouse as far as Windows is concerned. The driver it is using is dated 2006. I doubt this is the best driver for this product. I think I am right in saying that technology has moved on a little since 2006. I tried clicking the "Update Driver..." button, but nothing, just this mocking message that tells me "The best software for your device is already installed". I'm expected to trust this because "Windows has determined" it. I instantly have no faith in this pronouncement. If I ever trusted Windows I would probably have ruined at least 5 computers by now. So I log on to the Logitech website expecting to be able to download drivers for the mouse and sort everything out, easy peasy. Nope. Guess what, Logitech don't supply drivers for my mouse. Even when I click on the "Download installation software, drivers, updates and more." button, there ain't no drivers, just a link to LGS 8.2 which I know from over 2 hours of pain DOESN'T WORK.
The mouse doesn't even come with a disk with drivers on! It is literally the first piece of hardware I HAVE EVER BOUGHT that has not come with a driver disk. Even the £5 piece of rubbish I had before this had drivers! I would have thought a serious piece of kit with programmable buttons and adjustable DPI would have needed specialist drivers. Even Google didn't have any driver downloads! I LOVE Logitech stuff, I have a Logitech headset, Logitech speakers, a Logitech keyboard and a Logitech joystick, but at this point I'm starting to lose faith, why should this be so difficult?!
Please can someone tell me where to get drivers, or if this is some other kind of issue, how to fix it?
EDIT: Just in case:
OS: Windows 7 x64
Processor: 2.80 gigahertz Intel 4 Core i5 760
Motherboard: ASUSTeK Computer INC. P7P55D-E PRO Rev 1.xx
RAM: 8GB (2x 4GB Corsair Modules)
Solved! Go to Solution.
05-21-2012 03:00 PM
So, the G300 requires LGS 8.20 to run. That being said, in instances where this happens, a good resolution would be to uninstall LGS 8.00, disable UAC, then run the LGS 8.20 installer as administrator. You can reenable UAC later. There is likely some permissions level issue that's preventing LGS from installing properly on your system.
Also, appearing as a HID device is normal for this mouse, I wouldn't worry about that. The issue with your system is that you'll need LGS 8.20 installed, but we've seen good success in affected systems by disabling UAC and running the installer as administrator.
05-22-2012 05:25 AM - edited 05-22-2012 05:29 AM
Hi, thanks for the message.
I managed to get LGS 8.20 working on another PC of mine and so I can change onboard profiles but the onboard profiles only allow a limited scope of options and no LUA or keyboard output, which is kinda what I wanted. Still, I've managed to sort of adjust my profiles so they are better than the defaults, so that's some consolation.
I have already tried to fix 8.20 on my normal machine by those means, to no avail. My private stats tell me I've read 135 pages on this forum, all of them related to the "C++ Runtime Error" Issue. I've tried Clean Boot, UAC settings, Administrator privileges, deleting settings.json and I spent an hour today going through the registry on my machine and the registry on the machine I got LGS to work on and comparing them, there were no differences. I wondered if I could copy the G300 files from the 8.20 software into the 8.0 but it seems not, the entire layout of the Logitech Gaming Software entry in Program Files has completely changed and how it works is obviously different. I noticed you mentioned that the way drivers got handled was changed so I'm probably seeing the effects of that.
Nevertheless, because you mentioned it I tried again but it didn't work this time either.
You've also mentioned (I probably know your posts as well as you do I've read that much of these forums!) that this C++ Runtime error is always a UAC or privileges problem when you look at the logs and dumps, well seen as that might not be the case with me as none of the fixes work for me, should I get you some logs and dumps for your QA team? and if so, er, how do I do that? It's such a replicatable error for me I would have no problem reproducing it.
In the mean time, I can enjoy my mouse a little more than before.
11-16-2012 11:14 AM
I have exact the same problem. Unfortunately your solution doesn't work for me, I can only open the "Driver" folder and choose one of them.
The mouse work on another pc.
When I try to update the drivers, it says that it's not possible or that no drivers where found.
Im running my PC win 7 64bit as admin.
I tried to switch off the antivirus.
I've tried to install lgs 8.20.
I've tried to switch several USB.
Any help for me??????? The mouse is detected as a normal pointer, but the software doesn't find it....
Thanks to all
11-18-2012 05:16 AM
Hi goccia, I had an extensive conversation with CharlesB the moderator and I created some program dumps that he passed on to the lead programmer who then fixed the issue for the 8.30 release, so I didn't personally have to fix anything, I just downloaded the latest release and it was fixed.
Is this not the case for you? You say LGS 8.20 does not work for you, have you tried the 8.30 (or later) release?
If all else fails, I'd recommend trying to get in touch with CharlesB or another mod, they really are very helpful and friendly.
Best of luck