G-series Gaming Mice

[longphant]

Hi,

I've plugged my G400 into my desktop at home and it works fine. For some reason, LGS won't detect my G400 on my Lenovo ThinkPad W510. It's running Win7 enterprise

1) After plugging it in, the device mananger  installs it as a "HID-Compliant mouse" and it shows the manufacturer as Microsoft.

2) When I right click, go to Update Driver, and choose to install my own driver, I can't find the G400 under the Logitech list. I see the G9, MX518, G500, G700, but not the G400. Therefore, I can't install the driver manually.

3) I then installed LGS by clean boot (and ran as admin), but it doesn't detect the mouse. LGS shows "no devices detected".

4) When I reboot, I always see the new-usb-device-detected icon and it fails to install the driver, but I can still use my mouse from the general Microsoft driver.

5) I was prompted to remove my Synaptic driver (the trackpad on my laptop, I believe), so I am assuming that this driver was interfering with LGS. After removing the Synaptic driver, I rebooted but still have this issue. Is it the trackpad drivers causing this issue?

Anyone know what's going on?

[daleLogi]

Hello longphat

Here are some steps that you can try:

1. Make sure the G400 mouse is plugged in directly to your laptop. Avoid pluging it into a USB hub or a docking station.

2. Also try disabling the User Account Control. You can use this link as a reference in disabling UAC.

dalong

Support Specialist