G-series Gaming Mice

[fireant]

I get random disconnects from the usb port from time to time. On average about once every half an hour or so.

Have installed the latest setpoint software hoping this would fix it but it hasn't.

I also have a logitec keyboard plugged into a usb port .. this works fine all the time.

Tried swapping ports around but still the same.

Looked for the latest firmware online .. but there doesn't seem to be any available. (anyone know if this is right ?)

My mouse is rather old now .... I think it's one of the early versions as it only has one thumb button.

I haven't got another mouse I could try so I was hoping for a few ideas from you guys on what I could try next ?

[CJChew]

Hi,

Looks like it could be a hardware issue (could be the cord). It would be best to contact Customer Support  for assistance.

[fireant]

Yer I did they suggested I go back to version 4 of setpoint ... which is next to usless with vista.

I don't think they really understood me.

Cord is fine .. tried that too ..

Hardware is possible .. but why only the mouse and not the keyboard ?

[CharlesB]

I believe he's suggesting that there might be a short or other wear on the inside of the cable, so when moving the mouse around, the short or break may trigger.

[fireant]

I understand ... but I have tried wiggleing the cable a lot .. and have not been able to make it fail that way.

[CharlesB]

It could be an ESD event causing that as well. Try putting a USB hub between the mouse and computer.

[samschelf]

I'm experiencing the same issues with my semi-new G5 under Windows 7 32bit:

- Mouse intermittently shuts off (no lights, no movement, no laser underneath)

- Most of the time the mouse "comes back" within about 20 seconds (imagine this happening during work or in the middle of an online game)

- Sometimes I'm forced to unplug/replug the USB plug. I had to attach it to the port in the front of the PC for accessbility. Pitiful.

- The OS makes the sound of a device being unplugged (and replugged on its own or when I reconnect the cord)

I've tried:

- Using Windows XP 32bit on the same machine - everything works perfect!

- Swapping USB ports - no change

- Turning off various performance boosters and enhancers within BIOS - no change

- Updating/reinstalling latest drivers - no change

- Uninstalling AV/Firewall/Monitoring/etc software/packages - no change

The only connection I see here is Windows 7 compatibility and Logitech G5.

This is a widespread issue, search Google using various keywords to gather up additional posts: "logitech", "G5", "G7", "freezes", "stops working", "windows 7", "vista", etc

 

Logitech is a respectable company with loyal userbase (incluing myself.) Most of my mice that I've owned were from Logitech, including an MX518 that had a hardware failure but I ate the costs by buying this G5. I am currently forced to use a cheap Microsoft replacement whenever I wish to work under Windows 7 without interruption.

At this point I think it is Logitech's responsibility to work out any incompatibilities between their drivers/software and Windows 7, or at least provide a temporary fix and an explanation of some sort. The thing that worries me is that Logitech may think that this isn't a big issue since it plagues a user like myself. An average user like myself -- the type that do not whine and ask for a free replacement (or coupon) but quietly lose faith in the ability of the products a company offers and move on to its competitors.

[samschelf]

I'm experiencing the same issues with my semi-new G5 under Windows 7 32bit:

- Mouse intermittently shuts off (no lights, no movement, no laser underneath)

- Most of the time the mouse "comes back" within about 20 seconds (imagine this happening during work or in the middle of an online game)

- Sometimes I'm forced to unplug/replug the USB plug. I had to attach it to the port in the front of the PC for accessbility. Pitiful.

- The OS makes the sound of a device being unplugged (and replugged on its own or when I reconnect the cord)

I've tried:

- Using Windows XP 32bit on the same machine - everything works perfect!

- Swapping USB ports - no change

- Turning off various performance boosters and enhancers within BIOS - no change

- Updating/reinstalling latest drivers - no change

- Uninstalling AV/Firewall/Monitoring/etc software/packages - no change

The only connection I see here is Windows 7 compatibility and Logitech G5.

This is a widespread issue, search Google using various keywords to gather up additional posts: "logitech", "G5", "G7", "freezes", "stops working", "windows 7", "vista", etc

 

Logitech is a respectable company with loyal userbase (incluing myself.) Most of my mice that I've owned were from Logitech, including an MX518 that had a hardware failure but I ate the costs by buying this G5. I am currently forced to use a cheap Microsoft replacement whenever I wish to work under Windows 7 without interruption.

At this point I think it is Logitech's responsibility to work out any incompatibilities between their drivers/software and Windows 7, or at least provide a temporary fix and an explanation of some sort. The thing that worries me is that Logitech may think that this isn't a big issue since it plagues a user like myself. An average user like myself -- the type that do not whine and ask for a free replacement (or coupon) but quietly lose faith in the ability of the products a company offers and move on to its competitors.

[Cleston]

Multiple postings of the same content across multiple threads. This post has been removed by a moderator.

***CharlesB