G-series Gaming Mice

[Kronoen]

Good morning, I have some questions regarding the warranty on this product, i purchased this G5 gamming mouse with my iBuypower machine back in December 12 2007 during November 2008 the mouse stopped working, the initial symptoms were that the mouse would all of a sudden lose power, i would wiggle the USB and it would start working again, now i wiggle it and nothing, tought it was a bent cable but no go.  I could have sworn the warranty was 1 year but I may be wrong, I still have my receipt that came with the machine, as I would call it the packing slip. but please let me know, what can i do to fix my mouse, its basically dead now doesnt do anything at all...please respond ASAP so i can solve this matter, i was looking into buying a new mouse but if im able to get it replaced ill be more than happy to stay with logitech... ive had other models and they still work... HELP PLEASE!!!!!!!!

[Kronoen]

also. the sadest thing, I didnt even use it for gaming... so there was never enough use to the unit... its disapointing but i know things break just wasnt specting that on this one =/

[MONVMENTVM]

Sounds like a broken cable...

[Kronoen]

any sugestions? i really dont like the idea of cutting the cable open and trying to electric tape it togueter... wouldnt that like void the warranty? =/

[Kronoen]

I was wondering if this is covered under warranty...... could anyone like really help out, comment was very good but i need more feedbnksack. tha

[G5timeout]

If you have viewpoint media player (its bundled with AIM, gives you buddy list features, or so they say) try removing it. I couldn't use my G5 for more then 3 mins without it disconnecting on me at least once... usually many times more. And to top that off the DPI down stopped working completely so it would always stay at the highest setting I had it capable of through setpoint. Logitech support wanted me to send it back to them for a discount on a new mouse after I tested it on my laptop (that also had AIM installed), I was out of warranty according to their production date and had long since lost my receipt... (50% off is nice and all but I wasn't going to buy another expensive paperweight). I finally found viewpoint (which should have been blocked by aim adhack) at the bottom of my add/remove list and removed it, and no sooner did my mouse stop resetting and my DPI down button started working. It has not done the disconnect/reconnect chime since although I've heard it so many times in the last few months I'm sure it'll haunt me, and it is now happy with all 5 DPI settings accessible (I had disabled these since I could only adjust up from the middle light).

edit: also if it d/c-ed while I was clicking it would hold the 'click' down and I could drag the window I was trying to change to but had no button response until the 'reload' completed

Message Edited by G5timeout on 07-25-2009 07:27 AM

[Kronoen]

I will try to make a video of what exactly happens when I plug in the mouse, so you can get an idea, its pretty much, I plug it in, and then boom, it does.... nothing... comes up with a message saying that it is unable to install the device driver and it fails, that was one of the thing that it started doing before, but it doesnt even do that anymore, thanks tho I will try that once i get home.