06-30-2013 08:14 PM
I've had my mouse for a while now, and up until tonight I've never had any problems with it.
all of a sudden, the cursor just stopped responding and the top and bottom lights on the DPI meter just started flashing
Rebooting the computer didn't fix it, and I tried swapping USB ports, but I had been using the previous port for the life of the device and it's never had any trouble there previously, and now it seems to be working, but will stop responding randomly every few minutes
I tried to update the drivers, but windows says it's up to date.
I can't find any information on the lights flashing though, I'm worried it means Hardware failure, Is there anything I can do to fix this, or should I just go pick up a new mouse?
07-02-2013 06:26 AM
I suggest for you to check the braided cord of your G500 mouse if there are any external damages (or frays) that might cause its intermittent disconnection. You might also want to check if the USB plug connects to a specific "sweet spot" position within the USB port. If it does, it means a worn-out USB plug.
You could also try uninstalling and re-installing the native HID drivers used by Windows to recognize your mouse. Follow the steps indicated below to execute the procedure:
I hope this information helps.
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