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Phinq
Posts: 1
Registered: ‎06-30-2013

G500 cursor not responding (2 flashing lights on DPI meter)

I've had my mouse for a while now, and up until tonight I've never had any problems with it.

all of a sudden, the cursor just stopped responding and the top and bottom lights on the DPI meter just started flashing

Rebooting the computer didn't fix it, and I tried swapping USB ports, but I had been using the previous port for the life of the device and it's never had any trouble there previously, and now it seems to be working, but will stop responding randomly every few minutes

I tried to update the drivers, but windows says it's up to date.

I can't find any information on the lights flashing though, I'm worried it means Hardware failure, Is there anything I can do to fix this, or should I just go pick up a new mouse?

Support Specialist
Giddie01
Posts: 3,274
Registered: ‎04-26-2012

Re: G500 cursor not responding (2 flashing lights on DPI meter)

Hi Phinq,

 

I suggest for you to check the braided cord of your G500 mouse if there are any external damages (or frays) that might cause its intermittent disconnection. You might also want to check if the USB plug connects to a specific "sweet spot" position within the USB port. If it does, it means a worn-out USB plug.

 

You could also try uninstalling and re-installing the native HID drivers used by Windows to recognize your mouse. Follow the steps indicated below to execute the procedure:

 

  1. Close all active applications.
  2. Open Device Manager (Start > Control Panel > System and Security > System > Device Manager).
  3. Expand "Mouse and Other Pointing Devices", "Human Interface Device", and "Universal Serial Bus Controller".
  4. Right-click on the following sub-categories that you can find under those major entries and select "Uninstall": "Logitech HID-compliant G500 Gaming Mouse", x1 "HID Compliant Mouse", "Logitech Gaming Virtual Mouse", x1 "Logitech Virtual HID Device", and x1 "USB Composite Device". (Before un-installing, verify if the sub-category has a Vendor ID of 0x046D. Check by right-clicking on the sub-category > Properties > Details tab > Hardware ID in drop-down box)
  5. Close the Device Manager and unplug the mouse.
  6. Restart the computer.
  7. After the computer boots-up, plug back the mouse in a direct USB 2.0 port.
  8. Open Device Manager. Click on Action > Scan for Hardware Changes.
  9. Check if the mouse is responding.
  10. Observe if the mouse still disconnects randomly.

I hope this information helps. :smileywink:

 

 

Giddie01

Support Specialist

 

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