G-series Gaming Mice

[depzoo]

Hey!

It's probably a software related problem but it's annoying nevertheless.

I don't shut down my pc much, maybe once a week, I mostly put it to sleep because my motherboard can do it superfast so it's convenient for me.

But since I have my new G500 it's horizontal and vertical wheel speed is reduced to a nearly zero value, regardless of what I set in setpoint, The only thing that'll make it right again is a restart.

What do I do?

[ebona]

Hi depzoo,

Can you try closing Setpoint to see if the issue still happens?

Regards,

Logitech 

[depzoo]

hi

yes of course i tried killing it from task manager to check, then run it again to doublecheck and the problem still persists.

im experienced in fixing computers hw and sw wise, so i really tried everything, but only a hard restart seems to work.

is a little annoyance.

i might try to roll back to the setpoint that was on the bundled disc.

i didnt try that cause i always look for the latest software on support page right after buying something.

i dont have high hopes about that though...

[depzoo]

Any more ideas or fixes for this problem?

Its still ongoing.

[premier23]

Same problem here.

Windows 7 Ultimate 64 Bit with Logitech G500.

Logitech, please respond

[JLAG]

Same problem here too. Only way to fix is a complete restart

Win7 64 bit

[kgober Logi Guru III]

dunno.  try changing certain settings, apply, change them back, apply again and see if it helps?  for example, forcing a dpi change or a mouse report rate change...

maybe something related ot EHCI handoff?  if your BIOS has an option for that, try changing it.

-ken

[JLAG]

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kgober wrote:

dunno.  try changing certain settings, apply, change them back, apply again and see if it helps?  for example, forcing a dpi change or a mouse report rate change...

maybe something related ot EHCI handoff?  if your BIOS has an option for that, try changing it.

-ken

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to bad my bios does not have that setting

[kgober Logi Guru III]

maybe this will magically get fixed when LGS 8.40 finally comes out (whenever that is) and we can finally ditch SetPoint.

but I wouldn't be terribly surprised if the same thing happens in LGS.  wait and see, I guess.

-ken