G-series Gaming Mice

[TorinGate]

Just started getting the same double-click issue with my own G500 recently

A side effect is in some games it ends up with the game thinking I'd released the button

[Edit]Hoped that it was just an issue of installing/updating SetPoint so I did such

No effect and from what I can tell, it sometimes registers more than two clicks, like 3-4

Just getting it to register that it's being held down is a challenge, especially when trying to drag/drop files from a folder to a program

What's really screwy is how quickly the button went to hell. It wasn't a gradual thing, it started and got quite bad within a 12 hour window o_0

I guess it's time to hit up the support

[fyrn]

Same thing here, but on the right button on my G500 and it has omron switches inside.

It is a defect in the switch that simply registers a release/press randomly without releasing it enough to get the audible click sound. Started happening to me while playing MMO games, where I use the right mouse button to control the camera. Cursor just keeps popping up and you loose control because the game thinks you've released the button.

I've contacted customer support just now but after reading some of the topics here, I guess RMA is ultimately out of the question with Logitech unless your mouse spontanously combusted.

Bums me out, really. I've had a MX510 since like 2002 or something, then bought a MX518 in 2007 that I had until april this year. Two mice working perfectly for nearly a decade and then, when I decide to put some cash into it, I buy the one Logitech mouse that breaks down after 2 months. Was bound to happen sooner or later, I guess.

[SyHeng]

I just used it for 6 months, the left button act madly when i single click it becomes double clicks.

i used it for office and home play game too. now i am going crazy about this.

Futhermore the DPI decrease button totaly no response.

[Cintech]

Hello SyHeng ,fyrn and TorinGate ,

 Please contact Logitech Customer Care for your region. I see that the title for this thread says "refusing RMA" however that may not be the case for everyone .  Move to a different USB port , make sure the mouse is plugged directly in to the system , disable any external USB hub or pass through device for trouble shooting also try the mouse on a different computer if possible. You could also try canned compressed air on and around the buttons. If the G500 continues to double click when single clicked contact Logitech Customer Care for your region.

Regards,

[AdenFlorian]

I'm having the same problem with the g700, I'll try some of the things mentioned above, then put in for RMA if it isn't fixed.

[Catscratch]

This may seem like an old thread but it still happens to people. This started like in a month after purchase this year. I just found out that the problem is actually the Pressure on the button.

Test it yourself, an example is to click and hold on the scroll bar on the right in Internet Explorer. With very low pressure, almost releasing it, you'll see there's no problem. Then press harder and harder. You'll see the scroll bar is released and re-pressed as it changes color.

They key is to press very lightly on the button. But it shouldn't be that sensitive to pressure as it's a friggin' Gaming Mouse. So kudos for Logitech using super low quality parts as found and pointed out by others.

I'm writing this because i was so frustrated in Diablo3 and had to pause my game session to further research on this problem on the web. How terrible to find it as a common problem among all Logitech products.

By the way, I know Cintech might not be around anymore but I can not help but wonder, just how many similar single-double-click issues were caused by usb hubs, usb ports or even dirt (first time seeing this suggestion) to suggest canned air ?

[SteiniPe]

Yeah old post maybe but the same thing is happening to me for the thiiiiiird time. I use to love Logitech but somehow i think they have lost the touch they once had. 

I had MX510 for many years and MX518 many years but then i bought this G500 and as much as i love it while it works, it **bleep**. I have 3 times replaced my mouse because of it being still in Warranty and same thing happens again and again, i use

http://www.urban75.com/Mag/java7.html

and try the clicking game to see the numbers go up and it goes like this

1 2 3 5 6 7 9 10 13

Double click, tripple clicks !it's insane! I need a good mouse so if anyone has a good suggestion please tell me

[SteiniPe]

PS: The support here is a joke, i think the staff that answers these posts are most likely outsourced to India. The reason i say this is because even if you guys are flooded with the same problem the answer is the same "have you tried to check if this is to sensitive in your OS or unplugged the mouse to relase its static electricity" 

it's a JOKE why would it be set to to sensitive 5 months later, it's a MANUFACTURER ERROR. It's an error in the DESIGN OF THE MOUSE, i loved Mx510 and 518 but this has been nothing but problems..  There is a problem with the mouse, admit it logitech.

I have had 3 of those, i will be searching my replacement mouse from a different designer. I use to love Logitech but i think they suck today

[Cintech]

Hello,

@Catscratch
"By the way, I know Cintech might not be around anymore but I can not help but wonder, just how many similar single-double-click issues were caused by usb hubs, usb ports or even dirt (first time seeing this suggestion) to suggest canned air ?"
There have been many click issues solved by removing external hubs, laptop docking stations,extensions, static build up and cleaning. Trouble shooting is a process of elimination.

Double clicking may occur for the following reasons:

• Debris has collected in the mouse, preventing the contacts from functioning
• The mouse settings have been modified, either manually or by another program, to send a multiple-click command when you perform a single physical click.
• Application/hardware conflict
• The mouse drivers are corrupted.
• The mouse hardware is defective.

If it is determined that the issue is a hardware failure, it's best to contact Logitech Customer Care for your region.

In the past 20 years I have personally worn out many computer mice manufactured by a few different company's and it is usually the left click that fails as it is used the most.

@SteiniPe,

"it's a JOKE why would it be set to to sensitive 5 months"

The mouse settings have been modified, either manually or by another program, to send a multiple-click command when you perform a single physical click.

If you are disappointed with a Logitech product, please contact Logitech Customer Care for your region to discuss options that may be available for you.

Best Regards,

[Skylaw]

It's funny how things are different from one person to an other. I had a problem with my G700 'one button stop working' and when I called them and told them about the probleme they send me a new mouse and didn't even ask for the old one. It took 4 days and they paid for the shipping. Go figure !