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Pinta
Posts: 1
Registered: ‎12-27-2013

G500s turns off. Left and Right mouse button still work.

I have had the g500s for less than a month now. Every few minutes or seconds the mouse likes to stop working, but the left and right mouse button and the scroll wheel still work. It does not make the sound of a USB being unplugged. I am running on Windows 7 64 bit.

Support Specialist
Giddie01
Posts: 3,400
Registered: ‎04-26-2012

Re: G500s turns off. Left and Right mouse button still work.

Hi Pinta,

 

I suggest to verify if the mouse is plugged in on a USB 2.0 port. Bypass the use of KVM switch boxes, port replicators, docking stations, and USB hubs if any. If all of these are checked, you can try to uninstall and reload its native mouse drivers. Follow the steps provided below to do this:

 

  1. Close all active applications.
  2. Open Device Manager (Start > Control Panel > System and Security > System > Device Manager).
  3. Expand "Mouse and Other Pointing Devices", "Human Interface Device", and "Universal Serial Bus Controller".
  4. Right-click on the following sub-categories and select "Uninstall": "Logitech HID-compliant G500s Gaming Mouse", x1 "HID Compliant Mouse", "Logitech Gaming Virtual Mouse", x1 "Logitech Virtual HID Device", and x1 "USB Composite Device". (Before un-installing, verify if the sub-category has a Hardware ID of VID_046D&PID_C24E. Check by right-clicking on the sub-category > Properties > Details tab > Hardware ID in the drop-down box)
  5. Close the Device Manager and unplug the mouse.
  6. Restart the computer.
  7. After the computer boots-up, plug back the mouse in a direct USB 2.0 port.
  8. Open Device Manager. Click on Action > Scan for Hardware Changes.
  9. Check if the mouse is responding properly.

Please try it to see if it helps.

 

 

Giddie01

Support Specialist

 

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