G-series Gaming Mice

[rxh]

I've contacted Logitech about placing another order of the USB reciever for the G7 mouse. It's been about two months and I never even recieved an update for this item. Did Logitech stop producing G7 accessories? MY G7 mouse has been used less than two weeks.. now its lying on my mousepad collecting dust..

[Kunal]

Hi,

Please try calling our sales department again regarding this. It is possible that the spare part was unavailable previously (which caused the delay).

Thanks,

Kunal

[CharlesB]

I apologize. There was a blip with the manifacturing of the G7 USB receiver. We should be getting some more in stock soon.

[rxh]

i really do hope so, i will call on monday to check.

Thanks

[rxh]

i called them yesterday. bad news. they told me logitech stopped producing the g7 receiver.. They told me the only solution for me is to try using the 07 MX Revolution wireless and try to sync it with my G7. Unfortunately the MX Revolution usb receiver is also out of stock... whats going on..?

[rxh]

can anyone tell me if it will sync or not? this problem really bugs me and im really considering to switch brands...

[AHRS]

I put in an order on December 3rd for an $18 replacement receiver (USB dongle on the charging unit) and was told it should be available by end of month. I just received an email today that the order was cancelled.

Lots of phone calls to both Sales and support - they were very nice - but the only thing they could offer was that I return the mouse and get a 30%-50% discount on a new unit. With the cost of shipping the unit back, the discount doesn't thrill me.

It was very clear that the Sales and Support teams do not have any visibility into if or when the receiver would be available so I am left with an $80 mouse that the company won't support and I am left to believe that Logitech isn't willing to support their customers.

[webhead]

I've been dealing with this for quite some time and they constantly give me the run around.  You still SELL the G7...how can you tell me that you do not have extra parts for it?  Sometimes they say they have it but it is on back order and other times they give me the line about a discount.  What gives here?  Can you not give your people reliable information on this?  Why SHOULD I have to buy another mouse just to replace a simple receiver.  I don't care WHAT receiver you give me as long as I can sync it with my G7, but there's no way I'm buying a new mouse for this.  That's ridiculous.

Is anyone ever going to help with this or will this thread be ignored like all the others before it?  I want to pay you money for parts on my mouse...why is that so hard?  I'm not trying to cheat or get around anything...I just want to fix the piece of my mouse that is broken and NOT the entire thing.  This is so frustrating. :-/

[Spartacus09]

Well ive recently spoke to the logitech warranty/parts dept. according to them one of the other mice recievers will work with the G7 as a replacement. MX revolution receiver if im not mistaken(dont quote me on that check on it), they're sending me one of them that supposedly works with it in the next day or so by UPS. i can let you know if it syncs properly and works etc etc if you like

*edit* ~ today they sent it "1 ¦ RECEIVER,MX Revolution 07 Replcmnt Rcvr,AMR" is what was the email said was sent, so the 07 MX reciever should work for the G7 again ill let you know when i receive it in a few days if it does sync up properly etc etc.

Message Edited by Spartacus09 on 04-22-2009 05:52 PM

[Spartacus09]

Ok, awesome i got my receiver today and when i called support they warned me (alittle late but, free warranty covered part so no skin off my wallet) that there is a chance it wont work but, they have had alot of success syncing the G7's to the MX revo reciever (some will connect since its the same type of receiver and it uses same signal) the reason it might not connect is due to firmware differences/conflict according to the support dept. I was unfortunate in that my connection to the MX receiver was not successful. But, on a good note i used the connection utility they provided and was actually able to connect to my old G7 receiver *from my first G7 mouse that lasted 5 years* since it was still in good condition. From what i can tell there is about a 50/50 shot you will be able to connect to the revo receiver since there are 2 diff receivers/firmwares for the G7 models. Otherwise you are SOL and will need to buy another mouse or in my case i would have bought another G7 if neither had worked. But, the reciever is cheap i think only 10$, if i had to have bought it. so, find yourself a old G7 reciever, get a MX revo. 07' replacement receiver and test you luck, or get a new mouse. Those are the options i see for you, hope i have been of help to webhead those others that had the same problem.

Message Edited by Spartacus09 on 04-24-2009 01:31 PM