G-series Gaming Mice

[misterpenguin]

There is something wrong with the "bulletproof" wireless connection of the G7.  This is a known issue, to you and anyone who has used their G7 anywhere near certain RF devices.

I have been communicating via E-mail with someone named Sean who refused to provide any other identification or contact information to his supervisor.  He has been courteous, but, to put it nicely, it has been a nightmare to deal with him.  Pleasantly wasting my time is still a waste of my time, and I'm quite sure that he's aware of this.

I have been offered different replacement options over multiple emails, and though I would appreciate this in other circumstances, after the experience I've had with your customer service and the things I've heard of people having to have mice replaced repeatedly before they get one that works, I am not interested in this as a solution.

Is it too much to ask for you to provide a refund for a product that you've lied to me about?  Please, I don't want to waste any more hours on problems with your mice.  I just want to be able to *use* my other wireless products and not have to deal with anything like this, ever again.

[Kunal]

Hello,

I understand your frustration. I will have someone contact you regarding this.

EDIT : Can you please PM me your reference number?

Thanks,

Kunal

Message Edited by Kunal on 01-25-2009 09:51 PM