G-series Gaming Mice

[Lucid]

Basicallay whenever there is a high load of bandwidth being used by my PC the mouse begins to stuttter (becomes totally unusable) and sometimes looses conection from the PC. This never happened before I purchased my wireless adapter, so I know it is not neighbouring networks that are effecting it (or my phone).

Setup

Router: DIR-655

Bluetooth Interface Devices: Logitech Denovo Edge Keyboard, G7 Mouse, Logitech Keypad

Wireless PC Adapter: Dlink DWA556 Extreme N

Steps taken:

1) tried every channel on my router

2) changed all bluetooth usb dongles in various slots

3) repositioned router

4) repositioned PC

5) Repositioned Antenae's

Does anyone else have this issue? Is there a way to lock down which frequencies the interface devices use? I understand that they both use a 2.4ghz but what I don't understand is why the mouse mainly stutters (I don't notice it on my keyboard and numpad as much - though they too are effected by the network.). Not only that but the DIR is getting kicked to 20ghz insteaed of 40ghz because of this interference.

I spent a lot of money on the keyboard so please refrain from giving the advice to go wired instead!

TIA

Lucid

[Taradak]

I believe I have the same issue - I have not tried completely disconnecting all my wireless network devices, but I think I will now. I have gotten a replacement G7 and it acts the same way and when I've tried on a different computer a wireless network was running as well.

It would really be a huge starting point for me if I can at least narrow it down to wireless network (unacceptable of a problem as it might be - I can't even imagine running without a wireless network).

I also have DiNovo Edge keyboard + G7 mouse combination (I wonder if that could be part of the issue) btw.

I use Netgear WGR614v6

and Trendnet TEW-429UB (USB dongle)

PS Btw, when I uninstalled Setpoint the mouse stoped disconnecting, but freezing did not go away. It's not a solution, but worth a try just to confirm we have the same symptoms.

[microUgly]

There's a whole host of theories for why this happens.  I thought mine was caused by the wireless LAN, but I switched it off and had the same issue.

I've found that this issue has been reported by countless people for many months. There is no solution.  Logitech has discontinued the G7 range.  It was obviously a defective product.

[CJChew]

Hi,

While the presence of a wireless router has been the cause of some cases, it is not the confirmed cause of the many G7 freezing cases that we have gotten. In the majority of these cases, it usually turns out that the mouse in question is defective, leading to a warranty replacement.

Message Edited by CJChew on 01-06-2009 12:49 AM

[Taradak]

CJ,

Could you please provide more information about that G7 mouse defect. Or at least say that Logitech knows what the problem is and just can't talk about it for whatever reason. It certainly seems that the defect rate is much higher than any other mouse out there (which, I guess is expected, considering G7 is a unique product, packed with complex electronics from what I hear) - or is this not the case?

Is it now discontinued? If yes, is this defect/high return rate the reason for that? Does Logitech have plans to continue development of a wireless gaming grade mouse? (I certainly hope so, I know enough people who are willing to pay the premium as long as it works as intended - I just hope that the group of us here with failed G7s is not representative of the whole G7 user population and this segment of the market is not geting jaded by this experience).

[CJChew]

Hi,

I can confirm that Logitech is aware of this issue; and there is as yet no word on if there's a common cause for all these issues or if a solution is available.

The G7 was discontinued for a while and was later brought back (due to its popularity as a gaming mouse, from what I've heard). Presently, it is still available at our site. Development of newer models of gaming grade mice will likely continue, although I have no idea if its going to be more focused on corded or wireless mice.

[Lucid]

Wow. So what do I do? THe mouse is past warranty and since this was a known issue I feel there should have been a recall. Now I have to buy another mouse. Which mouse is nkown to work smoothly over wireless lan? Who do I contact at logitech for a relacement to be shipped?

Thanks

Lucid.

[CJChew]

Hi,

Please contact our Support Help Line (number provided below) for further assistance with this:

United States : +1 646-454-3200

Canada : +1 866-934-5644

Monday - Friday: 6am - 6pm PST

Sat - Sun, 7Am - 5Pm PST

[Lucid]

Which mouse do you reccomend then that doesn't have this issue.

[Lucid · Accepted solution]

Logitech has great customer support. Better than any other company I know (Asus comes a close 2nd). I am to receive a full refund provided that I return the mouse at my own cost. Which I believe is justified in this case.

Thanks for the help! 

Cheers,

Lucid