11-04-2011 04:39 PM
I had the same issue, and found the solution in this thread.
This same problem is what finally killed my favorite mouse of all time, the logitech MX-700. I had that mouse almost 5 years before I has any problems with it. While I like the g700, it has a someone flimsy feel compaired tot he solid feel of my old MX-700. The G10 button on my g700 is also very diffcult to press. it feels as if it has no 'spring' too it. and sometimes gets partially stuck. The angle at which it needs to be pressed in order to also avoid left clicking is very awkward. this is due to the pressure that needs to be applied. Fortunately the g700 has more than enough buttons. I only hope Logitech uses better materials for their future mice.
01-31-2012 08:50 AM
I was convinced that my mouse had a hardware problem. It was displaying this exact same behavior and over a period of 2 days became virtually unusable. I did a little more digging and found this solution. It seems to be working for me so give it a try! I used to get the double click 1:5 and I haven't seen it yet today.
It's worth noting that I keep the mouse plugged in all the time and use it like a wired mouse.
02-27-2012 03:35 PM
Hello Nacimota, I was wondering if you ever resolved the issue with your G700?
I have been experiencing the exact same problem, but none of the responses I have read so far on the forums have been helpful. (draining capacitors and dust cleaning)
(I have been a proud owner of an MX Revolution for about 5 years, without any trouble. I switched to the G700 because the rubber-fabric was starting to fall appart on the MX Revolution; I am now having troubles with the G700 after 2-3 months of usage. I am not really satisfied with my choice, I must say.)
The autonomy of the battery on the G700 is also quite deceiving (but apparently 8-10h of autonomy is "normal" from what I read on the web); But that's another story.
02-27-2012 08:43 PM
I've recently developed this "double-click" issue as well on my G700 (purchased ~9/2010 when it first came out).
While I really enjoy the mouse overall, this problem has become increasingly frustrating to the point the mouse is virtually unusable. The biggest problem I find is that:
- 1) The unexpected double-click from a single click will often close windows when I don't want to close them. This is really frustrating for anyone who works with code and various data structures.
- 2) The inconsistent single/double click makes it much harder to accurate select and de-select text. For example, a double-click on Notepad/Wordpad can highlight an entire word or line of code inadvertantly.
It looks like I'm not alone here, so I guess I will pursue warranty with Logitech. Hopefully their warranty service is as good as it was the only other time I've had to use it with my MX700 (fav mouse ever). Like another poster stated, I hope Logitech gets back to that kind of build quality in their future mice.
03-27-2012 02:10 AM - edited 03-27-2012 02:20 AM
Had to create an account just to post on this issue.
had the G700 for just over a month and a half, and getting exactly the problem that is described. Tried various usb 2.0 ports, the "compressed air fix", and other normal checks but the issue remained. It is NOT down to "wear and tear".
Not sure if this will help anyone as an interim step, but I uninstalled the Setpoint software and after a reboot and registry cleanout, the issue has practically disappeared........ I know you won't be able to access most of the functionality that the software provided (does make owing one a bit pointless for gaming), but it might help someone
Of course, after reading other posts all saying the same thing (and the fact that although the issue has been greatly reduced but has not entirely gone), I'm more than willing to believe that the switches used are.........poor ? After spending this much money out on a mouse, I really do expect a modicum of reliability.
Getting a replacement G700 from Amazon, and we'll see if the problems start up again.
Now the hunt for stable, usable Setpoint software begins - anyone know the "best" version ?
Oh, and if anyone from Logitech sees this, how about getting some fully functional software out to us users ?
03-27-2012 10:45 PM
I also have been having this exact same problem with both the left and right click buttons. Other buttons work fine. It looked to me that this was a mechanical problem, so to work around this I actually opened up the mouse, and placed little squares of post-it note paper over the switches to increase the height of the button. Doing this, I don't need to press down very far to trigger the left and right clicks. Unfortunately, it is not full proof, and I still get incorrect extra clicks or releases now and then. The frequency is much lower, but it is aggravating as hell (especially when it gets you killed in a game). It **bleep** to have to go back to an old M500, just to get a reliable left and right click.
Plugging in the USB directly rather than using wireless does not help at all. Additionally, dusting out the mouse didn't help either. Changing the polling rate changed the frequency of the issue, but didn't resolve it. The post-it note trick was the best I could do, but it isn't perfect.
I have been a long time user of Logitech's high end mice. I work full time in front of a computer, and also game at home, so my wear and tear is high for mice. However, all previous models of mice from Logitech have held up great. It wasn't until the G700 that I started to have a problem like this. Other than this issue, I love the G700. That is why I bought one for home and work, but both ended up having this issue after a year. To Logitech, please fix this issue for future releases of your gaming mice. I love your products, but this type of issue is inexcusable for a $100 mouse.
04-25-2012 07:52 PM
I have run into this problem with every Logitech mouse I've ever owned since my first one in 1996. Some take only a few months to begin exhibiting this problem and some take a few years. I pre-ordered the G700 back in August of 2010 so I was one of the first to own one. It just recently began exhibiting this problem. I tried unplugging the USB cord and removing the battery and clicking the buttons for a while to "discharge" the capacitors. Since the problem only just started and has so far been infrequent, it'll take a few days to tell for sure if the trick worked. Given my past experience, however, I am researching new mice in the event the trick doesn't work.
05-14-2012 03:57 AM
Hello all, so I had the same problem just today... I tried to :
- Remove the battery from the mouse.
- Randomly click on all of the mouse buttons repeatedly for 15 seconds.
- Reinsert the batteries and test the mouse.
The problem was again here but appeared less than before. I was using the mouse with the jack + battery (to reload it).
I tried to remove the battery and use it just with the jack. Problem disappeared... God ! I clicked more than one hundred times and the problem seems to be disappeared. Just now I tried to put the battery in (with the jack), first click = double click... What a joke. Second test with the wifi = one click = double click.
I'm at work for the moment and can only test it on a XP OS. So I will see at home if the problem persists on W Seven.
To resume :
- Battery + cable = bug
- Battery + wifi = bug
- Only cable = works fine !
Hope it could help some people, just created an account to post that's "solution".
Sorry if I made mistakes, not my native language
05-14-2012 12:55 PM
Same issue as well.. just over the weekend the right mouse button will not register correctly when pressed, the symptom generally has the right mouse button registering and unregistering the state which is frustrating.
Tried all the troubleshooting steps and it doesnt seem to make a difference. Very annoying as this issue also occured with the G9x... makes me feel theres something seriously wrong with logitech mice after a period of time.
11-01-2012 06:44 PM
Just had this issue pop up for the right button, both intermittent and random. Bought on Aug 16, 2011 so well within the warranty period.
Tested it with MS Paint - assigned a colour to the right button and waved it around. There are random breaks in the line that translate to about 10-50ms release and presses of the button though I did not release it.
Tested it with the Logitech Macro recorder that comes with the SetPoint used to program the mouse. Got similar results but did not have to move the mouse. Just held the button down and watched entries pop up for button up and button down events. Also told the program to record the time interval between them and some were REALLY small. As in smaller than I can actually do intentionally.
I did notice that if I pressed harder, it would appear to not happen as much, as was mentioned on another post, but really? A mouse's button is supposed to be down on it clicking. Not on the click plus a bit more pressure, not I don't consider that a reason workaround.
Tried the above with not much luck - the attempt to discharge by removing the battery and hitting all the buttons for a while as well as the blasts of compressed air. The thing that appears to have "fixed" it was when I unplugged the cable and ran the battery down a bit. I have run it on the cable for extended periods without this problem appearing in the past so it's definitely new. If it degrades further, I expect I'll have to claim on the warranty.
As a point of reference, I was using a G5 mouse with the 2 thumb buttons previously. Very impressed with that build and the button are still going strong and had been in service much longer than this G700 and despite my thumb nail wearing out some of the grip from the amount of use. Only thing that forced that upgrade was the later/latest version of SetPoint not working with it properly (despite the listing of "supported mice").
While I appreciate Logitech trying to keep costs down and all that, it's these kinds of quality hiccups that destroy reputations. Just look at what happened to Seagate around the time they moved their manufacturing to China and the brouhaha that occurred with the Baracuda 1TB-2TB 3.5" HDDs. Not trying to give crap to China manufacturing. Just there should be no loss (or appreciable loss) of quality. For a button rated for 1 million clicks... not happy.