Reply
Logi Browser
Agentmass
Posts: 5
Registered: ‎11-13-2011
Accepted Solution

G700 Scrolling Issues

[ Edited ]

I got my G700 mouse today and everything is working fine besides the scrolling. Both the scrolling modes are way too sensitive. On the smooth scrolling, the mouse scrolls even when I'm not scrolling it. There is so little friction that the wheel spins without me putting in any input. This spinning is very small, but still causes the webpage to move.

 

If I put the mouse into non-smooth mode, I get weird jurky movements when I stop scrolling. So I could be scrolling down, and then when I stop scrolling down, it scrolls slightly back up. I do have the smooth scroll software installed, but I had the problem even without the software.

 

The mouse is so sensitive that when I click down on the mouse wheel, this causes scrolling as well. Is this just a huge design flaw?

 

Anyone know how to fix this or turn down the scrolling sensitivity?

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: G700 Scrolling Issues

Hello Agentmass, 

 

I'll be happy to assist you with the scrolling issues that you've been experiencing with your Wireless Gaming Mouse G700. As I understand, you would like to turn down the scrolling sensitivity.

 

It would be really helpful to know which Logitech software you have installed for your mouse, that way I would be able to provide you with the necessary steps to adjust the scrolling sensitivity. If you have SetPoint, you could take a look at the FAQ below to adjust the G700 settings:

 

Adjusting your scroll settings.

 

 

Please let me know how that goes Agentmass, I'm looking forward to your reply.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

Logi Browser
Agentmass
Posts: 5
Registered: ‎11-13-2011

Re: G700 Scrolling Issues

I have figured out the problem, after reinstalling the drivers and everything the third time, everything works now.

Logi Nu
bobbydiv
Posts: 1
Registered: ‎02-26-2013

Re: G700 Scrolling Issues

I am having this exact problem.  I just bought the G700 a few days ago, and I'm running the new software that is available here on the website.  I'm running Windows 8 64bit. 

 

The scroll wheel in either ratchet or smooth mode works fine.  However it continues to scroll.  I've experianced this in windows, webpages, and in games.  It's quite annoying.  I love the mouse, and want to continue to use it, and keep it.  However I can't continue to use it like this.  Took me several minutes to sing up for a profile here, to post the question, because of the mouse.  Please help.

Retired Logitech Employee / Moderator (Inactive)
Pau2108
Posts: 3,808
Registered: ‎08-02-2012

Re: G700 Scrolling Issues

Hello bobbydiv, 

 

We can try to reload the mouse drivers, that way we could make sure that it is properly detected. To do so, please try this:

 

1. Open the Device Manager and expand the Mice and Other Pointer Devices section.

2. Right click on the Logitech G700 mouse and select uninstall.

3. Unplug the receiver or the mouse cord and restart the computer.

4. After the computer boots up, plug the receiver or the mouse cord into a different USB and wait for the drivers to automatically reload.

5. Once the drivers are installed you should get a message saying "Your device is ready to use".

 

If that doesn't help, try to use the G700 on a different computer, please don't install LGS on the testing computer. In case the issue occurs there please give a call to our support team. They will help you identify if the issue is related to the hardware and they can check if your G700 is under warranty.

 

 

I hope that you find this information useful bobbydiv, please let me know how it goes.

Paulina
Support Specialist

If a reply adequately addresses your technical issue, please click on the "Accept as Solution" and "Give Kudos" button so this information can benefit other users via search.

Logitech

Support Home Page | Downloads | Contact Support | Manuals | Warranty | Check Rebate Status
All opinions written here are my own and do not necessarily reflect the views and opinions of my employer.

Logi Nu
MiloZ
Posts: 3
Registered: ‎01-16-2010

Re: G700 Scrolling Issues

I am having the same problem as Agentmass. 

 

I just installed this mouse on a Win7 PC 64bit - using the gaming software available on the download page for this model. It's Logitech Gaming Software v8.46.27. I don't believe the software is actually 64bit compatible, but don't believe that's the issue.

 

Not sure what the others are saying about the different scrolling modes (?) I don't see any place to change scrolling in the LGS.

 

I tried to uninstall the mouse from the Manage settings and restarted the PC, then attached the receiver, but it's the same.

 

If there are different scrolling modes how do I change them? Either way how do I change the sensitivity of the scroll?

Logi Master III
ktang0717
Posts: 933
Registered: ‎08-02-2012

Re: G700 Scrolling Issues

There should be a x64 and x86 version of LGS to install. If you're running Win 7 64bit, I would suggest looking for the x64 version to install that. As for the different scrolling modes, there is actually a hardware button on the G700 that switches how the middle scroll wheel works. It is the button right above the G11 one with a circular arrow (like a reload button in web browsers).

 

Scrolling sensitivity isn't managed in LGS, as far as I know, it's a windows-wide setting.