04-11-2011 02:42 PM - edited 04-11-2011 09:35 PM
My issue is with the battery notifications of the new Setpoint software. Specifically, I'm not happy with how the low battery notifications work in Setpoint. I just got off of the phone with someone on the product tech support team who basically said, "I'm sorry, that's not the way the software works right now." In my searches, I found a lot of posts about configuring the older versions of Setpoint with regard to the low battery warnings, but nothing that proved useful for my issue. It seems most people wanted to disable them since they were repeatedly being displayed. Well, my issue is the exact opposite.
So, the main problem is that as far as I can tell, the notifications are ONLY triggered when the battery level passes a threshold. This means that if you are not watching/using your computer at the time of the battery passing into the critical range, you will never be notified that the battery is low. Is this something that other people have noticed?
In my case, I leave my computer in standby often. So, many times the battery gets in the critical range while I'm not using it. If I forget to check the battery level manually, BOOM. Dead mouse without notification.
So, my request is that either a piece of software be released that can poll the battery level and produce the notification when the user runs it or this functionality be implemented in Setpoint. Some kind of user controlled timing of the polling would be great. Maybe someone wants polling and notifications hourly, maybe the next person doesn't want it at all.
Is my observation of the behavior correct? Is there really no way to get low battery notifications to display again?
05-07-2011 09:46 AM
I have the same problem and worse. I have a Dell BT Travel Mouse on a Dell Precision M4400 running Windows 7 and not only do I not get a low battery notification, by I have to reinstall the software running the mouse from the beginning. It is a real pain. As far as I can tell all is set correctly to notify me, but it never happens. When the battery falls below about 1.35V the mouse suddenly stops working and is not listed under devices any longer. I have to start from scratch and it takes several attempts to "discover" the mouse once I have changed the batteries, including restarting the computer several times, and eventually I'm informed that the software is reinstalled. I'm up and running until it happens again without any warning.
05-11-2013 09:04 AM
It should blink a red light when battey is low, but for some reason is not working properly.
For me 8 out of the 10 cases it won't blink, just dead without any warning.