G-series Gaming Mice

[jaredL]

Hi, i recently got a replacement for my g700 after i thought that the laser had broke on me.  The rest of the buttons on the mouse work fine, just the mouse does not track at all.  I use the mouse on two computers, both windows one is vista 64-bit desktop and the other is 7 64-bit laptop.  On my desktop I also use a old logitech keyboard mouse combo.  The mose worked up until i turned on my old mose to use on my desktop while using the g700 on my laptop.  The g700 still connects to Set point fine, and i have tried messing with the drivers and reinstalling set point.  

Any ideas on what the problem is would be very helpful,

Thanks.

[CharlesB]

Do you have any 3rd party mouse software installed?

[jaredL]

No, all i have installed is setpoint.  I was wondering if there could be an issue with the older wireless combo and my new g700 having issues with eachother.  But even when i unplug the combo it still does not track

[Gendou]

It does sound like some kind of wireless interference.

Have you tried using the G700 with the charging cable?

[jaredL]

Yes, it still does not track.  Is there a way to hard reset the mouse besides the one in setpoint?

[Amedeus]

Try using it on a magazine. cause the g700 is a lemon. Mine wont work on a desk, mouse pad book cover or anything that isn't made of slight reflective material like a magazine cover and even then it lags and skips and is horribly inaccurate, so inaccurate I can barely surf the web much less play a game with it.

Dont expect any serious response to the problem on here, they wont even reply to my email to tech support because they don't know whats wrong with it and lots and lots of people are having issues with this mouse. I just want to know if its hardware or software. 

Did they cut costs on the laser part and it burns out components inisde? Are the len's just junk? Is it an internal software issue with the onboard memory? I know its not setpoint, cause I uninstalled that and it didn't fix my problems.

The only response I get is, return it for a new one. Then that one can go bad in a month too, and just keep doing that till your warrenty expires. I know thats like the most unhelpful response ever, but its the only one i've gotten.

[CharlesB]

JaredL - Sounds like you might want to contact support. The only reset on that mouse is the firmware profiles reset, and that wouldn't address a no tracking on any surface issue. 

[CharlesB]

Amedeus - Check your email. Support sent a response to you yesterday at 4:29 PM PST, where they advise you to try working around some potential system incompatibilities. Which is kind of different from you stating that you haven't gotten any responses from support. 

[Gendou]

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jaredL wrote:

Yes, it still does not track.  Is there a way to hard reset the mouse besides the one in setpoint?

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I don't believe there is an official method to hard reset the G700.

However, unplugging the mouse, removing the batteries, and then letting it sit for a minute or so has worked for me in the past.

One thing to make sure of is to follow the instructions that come with the mouse when it comes to installation order for the hardware and software.  I believe you have to install Setpoint before installing the mouse hardware, or something like that (it's been a while since I've had to do it).  Not following those instructions very strictly can have unpredictable results in my experience.

If you have other USB devices on the system, you might also try swapping ports.  I know that my G700 works best plugged directly into my PC rather than into a hub, and works best in Port 1 rather than Port 3 or whatever.  For a while, I had problems with my G700 interfering with my USB WiFi adapter (move mouse, lose internet) until I switched their ports.

USB can be damned quirky sometimes.

[jaredL]

The magazine thing worked on a few surfaces, but when it did move it was unusable.  I guess I will just have them keep sending me new mice until I find one that works.