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donbolhone
Posts: 1
Registered: ‎01-14-2009
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G9 plug and play not working, so isn't setpoint

[ Edited ]

Hi there.

I just received my g9 mouse yesterday.

 

I pluged it in a usb port and the led signals light up, meanwhile Windows detects a new hardware that was the mouse.

 

So I chose the option to install the drivers, with the setpoint cd included on the package, and it didn't detected any drivers with the windows add hardware tool.

 

I installed setpoint 5.0 from the cd, and when I executed the program appears the message that no compatible devices were connected.

I went to the device manager and there were two G9 Laser Mouse listed on other devices with two yellow question marks.

 

The mouse is fine, I can see the red laser,the leds are working and it is recognized as a device by windows, only just it isn't recognized as a mice.

 

I already tried to change the name of the system file, i deleted it and reinstalled setpoint, but is not working.

 

My system is:

Asus P4S533

Pentium 4 2.8 GHz @ 3GHz

2 Gb Ram

ATI Radeon Powercolor X1600 Pro 256 Mb AGP

Windows XP SP3

 

Can someone plz post the fix!?

 

Regards,

Don Bolhone

 

EDIT: SOLVED!!!

Uninstaled SP3 and then the plug and play worked and so did SetPoint. I believe there is a imcopatible match between SP3 and G9.

Message Edited by donbolhone on 01-14-2009 12:59 PM