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Logi Nu
Dviros
Posts: 1
Registered: ‎05-12-2012
0

G9X Vertical scroll doesn't work

Hello everyone,

I've bought my G9X mouse 6 months ago and it was terrific.

Last week my wheel scroll went crazy: I need to put pressure on it in order to scroll. I've tried everything, the result stays the same, and I can't work or play properly 

I am very dissappointed that it happenned 6 months after I bought it, because I'm a big fan of logitech products.

What should I do? Use my warranty? Try to open the mouse and see what's wrong?

Thanks,

Dvir.

Retired Logitech Employee / Moderator (Inactive)
Cintech
Posts: 3,154
Registered: ‎04-01-2011
0

Re: G9X Vertical scroll doesn't work

Hello Dviros,

 

Please try using canned compressed air to clean the area around the scroll wheel. Please test your G9X on a different computer, if possible. If the issue persists, please contact Logitech Customer Care for your region.

 

Best Regards,

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