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kent318
Posts: 7
Registered: ‎05-27-2009

Irradic mouse,speed changes on it's own

The last few mice I have gotten from logitech have all had the same problem whether it is a cheap 10 doller mouse or my new g-5.So far the only answer from logitech is to throw new hardware at it.we'll I like free stuff but if it don't work any better then the last stuff why bother?The g-5 which is supposed to be for gamming changes speed at will.Mostly but not linited to when I start or quite a game or at random even somtimes and no it is not my finger hitting the button.Any help or explanation of why this is not being fixed or a fix would be greatly appreciated.
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CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Irradic mouse,speed changes on it's own

Hi:smileyhappy:,

 

It could be a software conflict; do you have any other mouse software installed on your system?  

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kent318
Posts: 7
Registered: ‎05-27-2009

Re: Irradic mouse,speed changes on it's own

No not that I know of anyway I just have setpoint and the standerd mouse properties in control panel no other mouse is installed and setpoint picks up yhe g-5
Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Irradic mouse,speed changes on it's own

Hi:smileyhappy:,

 

Please provide the P/N on your G5; need to check if its the old or new version. 

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kent318
Posts: 7
Registered: ‎05-27-2009

Re: Irradic mouse,speed changes on it's own

Hi,Thanks for taking time with this the # is R-996-000007 Areplacement is already on the way however I am far from comforted that it will solve my problems. I guess Microsoft just can't make a computer work right anymore.

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kent318
Posts: 7
Registered: ‎05-27-2009

Re: Irradic mouse,speed changes on it's own

As I suspected the new G-5 is no better then the first 1. Two days after I hooked it up I have the same problem.The new #'s areP/N832485-0000

pidlz915ab I hope you respond this time.

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Irradic mouse,speed changes on it's own

Hi:smileyhappy:,

 

Which versions of SetPoint have you tried using with this mouse? Also, does the speed changing happen in all program or just in some sepcific ones? 

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kent318
Posts: 7
Registered: ‎05-27-2009

Re: Irradic mouse,speed changes on it's own

The one that came with the first mouse was very old so they said throw it away got 4.72 now.new one shipped with 4.0again an older driver.

Support Specialist
CJChew
Posts: 6,545
Registered: ‎06-21-2007

Re: Irradic mouse,speed changes on it's own

Hi:smileyhappy:,

 

Does this happen only with certain games? If it does, it could be a game-specific issue. The fatc that this has been happening with multiple mice indicates that this is highly unlikely to be a mouse-related problem.

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kent318
Posts: 7
Registered: ‎05-27-2009

Re: Irradic mouse,speed changes on it's own

No it even happens on the desktop and like I said this is g-5 # 2 I'm on and the logitech mouse I was using befor this was even worse it would move on it's own wich made gaming close to immpossible.I have had these mice on other computers and it does the same.