G-series Gaming Mice

[SolidSpeerlaiye]

Hello,

I've recently bought the G35 Headset and the G400 mouse from my local store. My problem is that both need the LGS to work properly (especially the G35 because I bought it for the soround sound) and it just wont start on my computer. I tried to install it over and over again but nothing happened. The only thing I noticed is that whenever I start the programm a process called "LCore.exe" appears in my taskmanager and then disappears after several seconds.

[daleLogi · Accepted solution]

Hello SolidSpeerlaiye

Here are some additional troubleshooting steps that you can try to resolve the issue:

-Try disabling the User Account Control. (check here for instructions).

-Also check if a 3rd party software might be causing a conflict. A way to do this is to:

                            -type msconfig on the run or search box

                            -Once the system configuration utility is up, go to the start-up tab

                            -uncheck all start-up programs

                            -click OK then restart the computer

                            -try launching the Logitech Gaming Software again.  

-You can also try the following steps:

                            -First make sure the LGS software is not running
                            -Then edit the settings.json file. This is located at:

                             C:\Users\%USERNAME%\AppData\Local\Logitech\Logitech Gaming Software\settings.json
                            -Open the file and press ctrl+F, and look for OpenGL. There will be a line that says
                            "useOpenGL" : true
                            -Change this to
                            "useOpenGL" : false
                            -Close the window and save changes.

daleLogi

Support Specialist

      
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