G-series Gaming Mice

[nickftwz]

I have the software installed and when the mouse is working its fine.  But during game play it periodically will disconnect from the usb you hear the sound when you unplug a usb device, you wait a few minutes and it reconnects it self.  Problem is it gets you killed 

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any help would be great thanks

[Cintech]

Hello nickftwz,

 Please move this mouse to a different USB port directly into the computer , if you are using an external USB hub or pass through device , please disable it for trouble shooting . If possible please try the mouse on a different system . We want you to

Regards,

[Raider0311]

I am encountering the same issue.  I simply cannot handle this.  I need a solution.  I have troubleshooted as far as I can.

1.  Reinstalled drivers.

2.  Used plug-and-play (No drivers).

3.  Used different USB ports.

4.  Used different mouse. (This worked... going to be the permanant solution soon...)

I have owned many Logitech products, specifically mice, keyboards, and camera.  I own the G510 Keyboard, The G5 Mouse, the MX510 Mouse, and the G400.  I have to say of all the products I've owned so far, the G400 Mouse has not provided me the desired results I expect from your products.

The left click button is worn in responsiveness far beyond what the MX510 I bought YEARS ago is like.

I can deal with the left click button, but if I have to strafe behind a box while waiting for my mouse to reconnect in a competitive gaming match, I'm going to have to replace this item.

Very respectfully submitted,

Andrew

[Cintech]

Hello Raider0311,

What operating system are you using ? The original poster said that this happens in game , is this the same for you? If possible , please try the mouse on a different computer .

Best Regards,

[Warhead_ZERO]

I'm also having this problem with my Logitech G9 Mouse.

This happens both in-game and while on the desktop/web browsing.
I have tried different USB prots directly on my motherboard, including the USB 3 socket.

I have tried reinstalling drivers
I have check any setting that maybe putting the USB device into a sleep state. 
 

I'm using a Windows 7 64-bit OS. 

This is becoming a VERY annoying problem, and I want a fix for this or at least aknowlegement that this is a problem. 

[Cintech]

Hello Warhead_Zero,

Please contact Logitech Customer Care for your region to discuss options that may be available to you.

Brest Regards,

[Raider0311]

Windows 7 64bit, happends in game and out of game.

I would like a workable solution, or a replacement (unless it's a problem with the mouse, in which case I would like a different mouse.)

Thanks,

Andrew

[ToastRocket]

I'm having the same problem. I have a G400 and have tried multiple USB's, but it still happens. Even ran some checks to make sure it wasn't the video card. Please help!

[Warhead_ZERO]

I think I have found the problem, and unfortunitly there is no fix! 

I noticed my G9's problems were becoming more and more common as the days went by, I started to notice that the USB cord didnt like being moved around.

upon further investigation on my cord I founf the the wires inside the usb cable were faryed and had become loose and even broken.

This is pretty much an issue with poor build quality on Logitech's behalf.

I would highly reccomend getting a total refund/replacement on any of your products if you are having this problem.

You should not be charged anything for this as it was not the user's fault, the wiring in the mouse was the problem for me.

I hope this helps all you having trouble, I hope to hear back from an offical soon to confirm this.

I have since decided to buy a new mouse, and I'm hoping to be reinbursed for some of the cost.
I have not had any issues with drop out's using my new G500, wich in my mind eliminates the driver's as the cause of the problem, further re-inforcing my theory as to what the problem is.

On a side note: I still have a trouble ticket open after being told to open one earlier, and no reply..  really  poor customer service to say the least...

Thanks. 

[MattMaxfr]

I also have exactly the same problems with my G400 (you hear the sound of USB disconnection and your mouse does not respond anymore). I have Windows Vista 32 bits. I'm quite sure this is not a defect in the cable as my mouse is brand new and a lot of people seem to meet these problems specifically with the G400.

Seriously, if you add the fact that even when it works, the G400 provokes horrible lags in some games, being periodically disconnected is just unacceptable... This must be driver or firmware related as I never had any problem with any of my other mice (Logitech M500, Logitech MX performance, Roccat Kone+, Microsoft Explorer).

I regretfully and finally have to say it is the most catastrophic mouse I have ever bought these last 10 years and maybe my last Logitech as my trust is gone...