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joshadow
Posts: 1
Registered: ‎03-16-2012
0

Malfunctioning scroll-wheel on G500

[ Edited ]

I purchased a G500 gaming mouse through amazon on february 8th.

I immediately loved it, but I noticed that the scroll wheel seemed a bit wobbly (it can be jiggled back and forth a good amount before actually triggering the left/right scroll) but didn't think too much of it.

 

However recently I tried the G500 that a friend of mine had purchased some time last year, and it's very clear that their scroll wheel feels a lot more solid, while scrolling, clicking, etc. And I'm quite certain that mine was somehow damaged.

 

Unfortunately the 'return window' for amazon expired this week on the 12th, so I would like to know if Logitech provides any sort of warranty or service where I could send them the mouse to fix or replace.

 

Best,

~Johannes

Retired Logitech Employee / Moderator (Inactive)
Meltech
Posts: 816
Registered: ‎01-11-2010
0

Re: Malfunctioning scroll-wheel on G500

Hello joshadow,

 

The mouse has a 3 year warranty.  I would suggest contacting support with in your region for further assistance.

 

 

Kind Regards,

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