G-series Gaming Mice

[salmon1]

I just bought the G400 gaming mouse. Installed the software for it but when I run it doesn't  detect the g400.

I am running windows xp, with a athlon 3200 xp. It is a older computer. Need help so it will deteced the g400.

[dhelpard1]

Hello salmon1,

Please ensure the mouse is plugged directly in to the computer and not in to a USB hub or KVM switch.  Is the mouse being detected by the operating system when you plug it in?  If you have another computer available, please test the mouse on your other computer.  If it fails to be detected you most likely have a defective mouse and I would recommend contacting Customer Care in your region for further assistance and a possible warranty replacement.

I hope this helps you out.

Sincerely,

[Khaos2639]

I have the exact same problem... my mouse works perfectly fine with my computer, and I've used the mouse on other computers as well.

When logging into the Logitech Support Website, the website is able to see my mouse.

http://i42.tinypic.com/20acw08.jpg

However... the Logitech Gaming Software (version 8.20.74) cannot. I get the "No Devices Detected" error, exactly as the OP does.

http://i42.tinypic.com/ws1t0j.jpg

I have tried restarting, uninstalling the software then reinstalling it.

[Cintech]

Hello Khaos2639,

Please try running Logitech Gaming Software as administrator : http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrat...

If you are not using Windows 7 and the G400 mouse, please post details of your issue.

Best Regards,

[Khaos2639]

running 32 bit Windows Xp... service pack 3

[dgreen97]

I'm having the same issue. Just bought the G400 and logitech gaming software does not recognize this mouse on Windows 7 64 bit. Any ideas on whats going on? I'd like to configure the buttons on this thing

[Cintech]

Hello,

Please try the following:

You must be logged on as an administrator to perform these steps.

1.Open Device Manager by clicking the Start button , clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager.‌  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

2.In Device Manager, locate the device you want to update, and then double-click the device name.

3.Click the Driver tab.(Driver Provider should show Logitech)

4.Click update driver

5.Choose Browse my computer

6.Choose let me pick from  list

7.Choose the Logitech driver

At this point you may be asked to reboot the system

Best Regards,

[dgreen97]

in device manager the mouse shows up as HID Compliant mouse. there is no mention of logitech. It needs a .inf file to load the driver manually thats not included with the .exe you download for logitech gaming software.

[dgreen97]

ok finally got the driver installed and logitech gaming software is recognizing the mouse. however now when i try to assign settings to different buttons they're not taking effect. i assigned scroll up and scroll down to the thumb buttons and they aren't working in my browser. any ideas?

[aha2095]

I have the same problem, just bought a g400 and its not being detected also the mouse randomly moves on its own sometimes.