08-13-2008 10:38 PM
After getting home and installing the software on my Windows XP machine, which was a new install by the way, all seemed well until an hour of use. Out of nowhere, the cursor on the mouse stops working. Curiously, all of the buttons on the mouse seem to function. I unplugged the mouse from the USB port and plugged into every other port that I had but with the same results. Rebooting does nothing, so the troubleshooting began.
Thinking that there might have been a problem with the drivers and/or Setpoint software, I uninstalled everything, but to no avail. Even without the software, the cursor failed to move on the screen. So once again, I installed the software that came with the mouse, and yet again the cursor does not work. Thinking that I might have a defective disk from the manufacturer, I again uninstalled Setpoint and decided to download the latest and greatest from Logitech's download section for the G9. It turns out that the version I already had which came with the disk is the same version that is available to download from Logitech:
Firmware version 50.29
Setpoint version 5.00.175
Driver version 4.22.52
So thinking that there is some problem with my PC which I can't fathom to think would be causing the issue, I tried the mouse on two spare computers that I have, both running fresh installs of XP w/SP3 (x86). Wouldn't you know it....the mouse still refuses to function properly.
After reading several posts here with similar issues, I decided to RMA my mouse to Newegg, which turned out to be a mistake because I ended up having to pay somewhere close to an extra $13 for the UPS shipping label, plus the cost of boxing/packing. For some reason, UPS wouldn't let me use the box that the mouse was shipped in, but again that is a separate complaint. So I have at this point paid $79.99 (plus tax/shipping) plus an additional $13+ for the RMA through Newegg. To say that I am upset for having to pay for someone else's mistakes is an understatement at best. Not to mention buying a second Logitech mouse to replace the first, all in a period of 18 months. This is unacceptable Logitech. Shame on you for your less than stable hardware and software.
So I sent the mouse out and received a new replacement today, and low and behold, I run into the exact same problems after an hour of use. Again, before I installed the Setpoint software, I had reformatted my computer with a fresh install of XP Pro (x86) with Service Pack 3 just to make sure that there wasn't a conflict with old drivers. No matter what I do, no matter what I try, the G9 absolutely refuses to function as intended. What a waste of $80.
To sum it up, both mice worked perfectly fine for about an hour each before they both decided to give up the ghost. Both were tested on multiple USB ports, on multiple machines, all on fresh installs of Windows XP w/SP3 and all of the proper drivers installed.
What else can I do but give up on this mouse? I'm surely not going to get the money back that I spent out of pocket for the RMA. And chances are that if I get a replacement through Logitech, I'll end up with a third G9 that will not work. The G9 which was originally purchased to replace my year-and-a-half of G7 that stopped working for no reason.
08-14-2008 06:24 PM
08-14-2008 07:18 PM
Below are the specs on my desktop, which I built myself:
Motherboard: Asus P5B Deluxe /WiFi-AP
Processor: Intel Core 2 Duo E6600
Video Card: EVGA 7950GX2
Memory: Corsair XMS2 DDR2-800 2GB (2 x 1GB)
Hard Drive: Seagate Barracuda 7200.10
The two other computers that I tested it on were both laptops, like I mentioned. One was a Dell Latitude D630, and the other is an older (circa 2004) Sony VAIO. The VAIO, as it turns out, is still running SP2.
08-15-2008 05:51 PM
This is a problem of consideration because I am from latinamerica and the problem its happening there to, but There I cant RMA to logitech.
I am goint to return again to the seller and I hope this time I get Lucky whit a G9 that works.
My computers where I tested is a ECS GF8200, Athlon 5600X2, XFX 8800GT, Adata 2*2gb. Windows XP Sp2, Sp3. Laptop Compaq V3000 windows vista home basic. Old Compaq presario Windows XP SP2 home.
11-30-2008 09:16 PM - last edited on 12-10-2008 12:23 AM by Pegasus
How is this issue not resolved yet? The mouse has been out for over a year and the only software available is dated August 2007. You're telling me that during that entire span of time, no one can come up with a solution?
I'm tired of getting the run around.
12-01-2008 09:33 AM
12-10-2008 09:13 AM - edited 12-10-2008 09:14 AM
12-11-2008 09:14 PM - edited 12-11-2008 09:15 PM
It's just too bad that you can't use such an awsome mouse... I switched from G7, which kept paused and stoped for few seconds constantly...
Evga 8800 GTS (G92)
Abit IP35 Pro
WinXP Pro SP2
2 Gb Crucial Ballastix PC 8500
Evga Geforce 8800 GTS (G92)@stock
WinXp Pro SP2